Beta
×

Welcome to the Slashdot Beta site -- learn more here. Use the link in the footer or click here to return to the Classic version of Slashdot.

Thank you!

Before you choose to head back to the Classic look of the site, we'd appreciate it if you share your thoughts on the Beta; your feedback is what drives our ongoing development.

Beta is different and we value you taking the time to try it out. Please take a look at the changes we've made in Beta and  learn more about it. Thanks for reading, and for making the site better!

Dell Loses Market Share and Customer Ratings

ack154 (591432) writes | more than 7 years ago

Businesses

ack154 (591432) writes "Recent articles are showing that Dell has recently lost not only market share to HP but also has fallen in customer satisfaction. ArsTechnica reports that Dell marketshare is down about 2.5% from a year ago to 13.9%, while HP has increased it's position as the #1 PC maker, up about 2.4% from a year ago to 17.4%. Dell is also not looking too good on the customer front, falling from a score of 79 on the ACSI (American Customer Satisfaction Index) a year ago to a 74 for this last year. Apple on the otherhand leads the ACSI with a score of 81, compared to an industry average of 74."

cancel ×

comment

Slashdot Login

Need an Account?

Forgot your password?