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CompUSA Gives Customer 4+ Month Run-around

Anonymous Coward writes | more than 7 years ago

Businesses

Andy writes "I've had an ongoing...adventure...with CompUSA's repair and customer service departments for the last four months, the short version of which is that — two years in a row — they damaged my laptop while repairing it (this second time more than once!) and are dragging their feet in responding to me and replacing the computer their service center damaged. I've tried to handle it privately for four months, but at this point, I'm running out of options and hope that Slashdot can help bring some attention to my troubles and turn the heat up on CompUSA a bit so they'll do the right thing!

In October 2005 I brought my Sony laptop to them for service, and it came back with all the case screws in the wrong places, causing physical damage to the case and a big loose gap in the front edge. Then, a year later, they again returned my laptop to me with incorrect screws, and with a wad of tape wedged between the keyboard and the cooling fan!

That started a saga, still ongoing, with more missing screws, a heat-related video problem, a damaged hinge cover, missing protective covers for the LCD's screws, and four months of broken promises, abysmal customer disservice, and lack of returned calls on all levels from the local store's tech services manager, operations manager, and GM up to the corporate manager of customer service and chief of escalation.

I've posted my story on my blog at http://www.onefromtheroad.com/index.php?cat=11 (posts are in reverse order, since it's a blog!)

Please help me spread my story, and hold CompUSA responsible for mistreating their customers like this!

— Andy

P.S.-For futher episodes of CompUSA being involved in grossly mishandling repairs, see http://forums.macrumors.com/showthread.php?t=28004 5"

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