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when Macs break

cyber-dragon.net (899244) writes | more than 7 years ago

Desktops (Apple)

cyber-dragon.net writes "I have long been a staunch supporter of Apple and Macs, bordering on but not quite a fan boy. My recent experience with trying to bring them into my department at work has been dissapointing. We had a Mac Pro (the big quad processor monster) die after four days. Ok, it happens, everything else has worked flawlessly. I even delt with the inevitable teasing about the siny new Mac being a lemon.
Well after almost four hours dealing with Apple Care, three hours dropping off and picking up my computer at different stores as per thier instructions trying to get this done quickly... I am beginning to wonder if Apple really wants business customers to rely on these machines. Much as I may dislike Dell like the rest of you... when my Linux box died it was fixed in four hours and I spent maybe 20 mintes of my time setting up the repair. I have spent seven hours of my time so far on this Mac and it still will not power up. Is this just me or have other people lost critical business machines to the depths of Apple Care inefficiency and lack of business level support?"

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