Pissed Off (167330) writes "Alright, so I bought a brand new DELL computer and opted for Windows Vista Ultimate. Figuring that Vista Business and Ultimate both come with downgrade rights I figure that I should not have a problem. None the less, the computer arrived and it got unpacked. So I started doing some tweaking and tuning and then timed the start up only to discover that my old computer running Windows XP blew my Windows Vista rig out of the water!
The old computer specs: Pentium M 1.4GHz / 60GB 7200RPM / 1GB RAM
The new computer specs: Core 2 Duo 2GHz / 100GB 7200RPM / 2GB RAM
So I did what any sane person would do and turfed Windows Vista and started installing Windows XP. In order to attain my downgrade rights I called Dell and asked them about this and they told me to call a 1-800 number or the Microsoft Volume Licensing department where they pretty much told me that since I have an OEM copy of Vista that my reseller (Dell) should assist me. Since then I have been back and forth with Dell and Microsoft and have not reached a solution.
After digging around I found a couple web sites describing the whole downgrade process. Some going as far as suggesting that I call and explain to the Windows Activation team my issue and that they should take care of it and activate my computer. So, I just got off the phone and sure enough they told me that the CD Key that i used (legitimate) has already been activated on another computer and that it is licensed for only one system.
This issue is still pending a resolution and neither Dell nor Microsoft seem to be much help! Has any one else out there gone through this with success or lack there of??? I have not yet tried to downgrade my Windows Vista Ultimate retail box... I wonder what Microsoft's excuse will be then >:|
My beef is that no where in the End User License Agreement does it say that I have to:
a) provide my own media (Volume License, Retail, OEM System Builder)
b) provide my own cd key (and not an OEM key)
Had I known that I would not have bothered with Vista and gotten my notebook with Windows XP right out of the gate.
Now I'm faced with the costs of returning my laptop at my cost and then having to wait another 2-3 weeks in order to get the replacement."