mgoldberg writes "Users have always struggled with IT departments, but never more so than when it comes to adopting consumer technology—everything from digital cameras to cell phones to IM. But the adoption is inevitable, says CIO.com in How CIOs Can Learn to Love IM Messages, Social Networking Sites and Other Tools of User Empowerment. Corporate IT may focus on their responsibility to consider security, compliance and the impact an application or device has on the company's infrastructure. "IT risks appearing as an inhibitor to innovation, a part of the company that users don't rely on as much as they bypass," says the article. It goes on to advise IT managers how to learn the art of compromise and "to engage users in a constant dialogue about the pluses and minuses of new technologies and to concede that users can share responsibility for choosing and managing business applications." Otherwise, says the author, IT users will turn to their "shadow IT department.""
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