DonnarsHmr writes "After spending 26 hours, 55 minutes on the phone with 800-4MY-XBOX and 33 hours, 55 minutes trying the various fixes suggested by customer service, being hung up on multiple times by a CSR, and having a note attached to his file instructing CSRs to blow him off without resolving the issue, Speaker Ender finds out Microsoft will not be transferring his 25,600 ($319.87 worth) XBOX Live points to his new XBOX after his old one died. In fact, Microsoft will not be doing any refunds of transfers when an XBOX dies and has to be replaced.
$320 of paid for content? Stolen by Microsoft."
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