An avid gamer, Nathanial carried his XBOX 360 around to various events, collecting signatures and artwork from members of the gaming community. When his XBOX finally died, he contacted Microsoft to make sure that he could send the console in without having the exterior case replaced or damaged. Microsoft ensured him that his request would not be a problem.
Unfortunately, someone at Microsoft took it upon himself/herself to scrub the exterior of the box until the signatures were completely removed. This just seems spiteful. Trying to picture the person who thought that giving someone's signed XBOX a bath was an awesome idea makes our brain hurt.