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Linux negatively influences sales of netbooks

ivoras (455934) writes | about 6 years ago

Portables 3

ivoras writes "Interview with MSI's director of U.S. Sales Andy Tung has this interesting snippet: "We have done a lot of studies on the return rates and haven't really talked about it much until now. Our internal research has shown that the return of netbooks is higher than regular notebooks, but the main cause of that is Linux. People would love to pay $299 or $399 but they don't know what they get until they open the box. They start playing around with Linux and start realizing that it's not what they are used to. They don't want to spend time to learn it so they bring it back to the store. The return rate is at least four times higher for Linux netbooks than Windows XP netbooks.""
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let them consume win95, then (1)

SMOKEING (1176111) | about 6 years ago | (#25260599)

Irrespective of the headstrong self-awareness of bulk consumers as noobs, there might be pure technical reasons to it. No matter a particular distro is tuned and tweaked to boot in 5 sec, when it comes to opening a .doc file, it's to be done in only, and *that* is slow.

Suggest refurbish those returned netbooks and ship a modded Windows 95 with an XP look and feel?

More then just what they are use to. (1)

jellomizer (103300) | about 6 years ago | (#25262935)

Linux Distributions even the Mighty Ubuntu have serious UI and experience problems...
I have NEVER had a 100% clean Ubuntu install. There was always cases where I needed to go to a config file somewhere and past it in. Or had to google an answer why X didn't work. Then there is the stupid naming conventions of the apps.
Lets think of this from a Windows users.
Pidgen Internet Massager: I have never heard of the Pidgen IM service. I need to get AOL IM, or Microsofts one... *: sounds like I need an internet connection to run this app. I have read about those web based office tools not quite where they should be.
GIMP Image Editor: We all know how the GIMP is a SUPID name.

Then when you are trying to get things fixed you get you get these Pro-GNU political leaning error messages. To get this to you work you need to install a Close Source Driver, This is a bad because we cannot change the source code... BLa Bla Bla.. Other then just installing the drivers and stop forcing down our gullets you unyielding view of the virtues of GNU. If you are going to allow them to use third party drivers do it without the guilt trips or be professional about it. This is a third party driver you need to download from the net. This isn't supported by the Ubuntu distribution.

A lot of little things don't work well. Hibernate causes the sytem to hang. Suspend doesn't always work....

Linux isn't as great as you guys think. You have gotten use to it, because you had to, so you can keep your geek pride... However for people who do not care and look at it. It is just to clumsy for their use. They much rather get a BSOD once a Month then trying to do research for 2 months to get their wireless working.

Re:More than just what they are use to. (1)

BlueLightning (442320) | about 6 years ago | (#25263349)

There's one important thing you've overlooked here - the netbooks we are talking about here have Linux on them out of the box. Which means that if things don't work properly then guess whose fault it is? Yes, right first time, the manufacturer.

BTW, not everyone has the same troubles that you do. On my laptop, suspend and hibernate work perfectly with Ubuntu, no config file editing required.

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