Doctors To Patients: First, Do No Yelp Harm
I automatically get an email after a visit asking me to review the experience, publicly and anonymously after ever visit. It's a great policy because it encourages regular or occasional feedback that would balance out any one time negative.
Besides, he's awesome and the highest rated in the city as a result of being good and being smart about encouraging people to comment on services.
Handling Caller ID Spoofing?
Someone will address it if it gets in the media; you don't need to attach some poor schmuck's name unless it's already been escalated and the escalation has proven ineffective.
Anyone halfway competent with more than a year of actual management exposure in gov't will work to address the issue before it gets to the media. Despite the bureaucracy and politics they have to deal with, you can be certain they don't want to be on or contribute to the "zomg gov't is incompetent" news feed if given a clear option.
At least for some agencies, for those that deal day-to-day with judging/ranking/prioritizing people and services, they probably won't bat an eye to brush you off because they know the press ignores equity/effectiveness issues every day when it comes to certain programs. But I believe the FCC is surprised when people submit complaints to them at all, so the might actually be responsive if a little disorganized.
this is just armchair quarterbacking; i dont work for the feds.