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Comcast Training Materials Leaked

Jawnn Re:I have worked at a few ISPs (246 comments)

This is totally normal for ISPs. up-selling, attempts to retain customers at any cost. At comcast it was pressed on our call center tech support guys fairly hard but moreso on customer service reps in the billing/accounts department. at AT&T there was literally a whole department called "the save team" who got financial incentives to retain customers. if you called to cancel, you would be put on the line with the save team. they could get credit for a save if they could transfer a customer back to technical support "oh, our tech guys can fix that problem for you and your service will be fine, plus i gave you a month credit" (or something to that affect). and then the tech staff would get this transferred call about how their printer didnt work. completely unrelated, and after being bounced around and on hold, then being told "uhhh. we cant help you with that", they got right pissed and demanded to cancel again. the save team rep, already got a notch on their saved belt but the customer still quit. it was a corrupt system right to the core :)

Horseshit! The way to keep me as a customer is to deliver good value for my money. Presumably, that means at least delivering what we agreed upon when I signed up. If I call because you're not delivering that, fucking fix it and then give me my month's credit. I will go away happy. But do not, under any circumstances, try hardball tactics to get me to give you still more money for things that I'm now certain you can't/won't deliver. You will only solidify my opinion that you are a bad bet and that I should buy my service from one of your competitors. Hey! Stop laughing. There might be one...

2 days ago

Heartbleed To Blame For Community Health Systems Breach

Jawnn Re:Access restrictions (85 comments)

How does getting onto the VPN equate to accessing the secret stuff? Isn't there another layer of security?

That is a good point. OK, they gained a presence on a sensitive network. How is it that they were able to bang around and breach critical systems on that network with no one noticing? No IDS/IPS that would have detected something like that? Or were the systems so poorly secured that breaching them didn't make enough noise for an IDS to notice?

2 days ago

Feds: Red Light Camera Firm Paid For Chicago Official's Car, Condo

Jawnn Re:our presidents origin story (115 comments)

They applied for a permit to get a roof deck; and were asked straight out for a bribe to make it happen, when they refused.... so was their permit. This shit goes on everywhere.

Because it goes on where you are? Provincialism fallacy much?

3 days ago

Ask Slashdot: Would You Pay For Websites Without Trolls?

Jawnn Re:What trolls (381 comments)

Remember back when you were 14, what you understood as the Internet was an entirely different thing.

When I was fourteen, there was no such thing as "the Internet", you insensitive clod.

3 days ago

The Quiet Before the Next IT Revolution

Jawnn Re:Horseshit (145 comments)

Yeah? But, but... All those EU countries and their policies are socialist. How could it be possible that socialist policies lead to anything that is better, faster, and more readily available? The free market ensures that where there's a demand, those things are always available to anyone who wants to buy them. Right. RIGHT?

about a week ago

Geneticists Decry Book On Race and Evolution

Jawnn Re:I don't get it. (539 comments)

A pretty accurate summary, my friend, but I believe the real issue is more subtle still. It is fair (as in not-at-all-racist) to say that, as a group, this or that race will display this or that trait with greater frequency and/or degree than some other group. Where such statements are supported by the science, this is simply a statement of fact, objective and incontrovertible. It most definitely is racist to say that this or that individual is or has (insert trait here) because he is a member of this or that race.

It is absolutely racist to argue that this or that trait gives this or that group an "unfair" in advantage in this or that pursuit.

about two weeks ago

Man-Made "Dead Zone" In Gulf of Mexico the Size of Connecticut

Jawnn This is not news... (184 comments)

...not to the shrimpers and other commercial fishermen of the Gulf. Sad and alarming, and all, but not news.

about two weeks ago

City of London Police Take Down Proxy Service Over Piracy Concerns

Jawnn Re:Let's see if I get this right... (133 comments)

The police, who wants to fight piracy which is claimed to be happening by the corporations, go bust servers with neither warrants nor court orders. What exactly are making these claims legit enough to skip due process? Or is due process some sort of privilege that we shouldn't expect them in the first place?

Due process? Who do you think you are? Some citizen with some kind of rights? You are our customers, and you will take what we give you, and like it.

Warmest Regards,

Your Corporate Overlords

about two weeks ago

Google Spots Explicit Images of a Child In Man's Email, Tips Off Police

Jawnn Re: Well at least they saved the children! (790 comments)

So, by your reasoning, if I private entity does it on the government's behalf, sifting through your private stuff is OK. Have I got that right? And you think that's a good idea? What with the government's recent history of "incentivizing" the cooperation of such companies, and all?
Christ on a crutch...

about two weeks ago

Ask Slashdot: Is Running Mission-Critical Servers Without a Firewall Common?

Jawnn Common? (348 comments)

Yes. Foolish? Sometimes. From your description PCI DSS is going to apply. That means the server and the network it runs on are "in scope". Defending a no-firewall "policy" is going to be a tall order.

about three weeks ago

The Misleading Fliers Comcast Used To Kill Off a Local Internet Competitor

Jawnn Re:Get used to this... (250 comments)

These sort of things are legal now. Corporations are people, and people have free speech, and spending money is speech.

More fundamental than that, this is an example of the free market at work. The natural monopolies are "free" to do anything they fucking want to make sure that their monopoly is protected. So shut up all you whining communists. This is a great day for American capitalism. U-S-A! U-S-A! U-S-A!

about three weeks ago

Experiment Shows People Exposed To East German Socialism Cheat More

Jawnn Re:let me correct that for you. (619 comments)

Oh dear. So many startling assertions. Where to start? This is probably an exercise in futility, but...

East Germany and the Soviet Union really bought into the idea of Socialism: the state owned everything. Private property was outlawed. You could go to jail for making a profit.

The East Germans were so committed to the idea that the state owned everything that they believed they had a right to build an enormous wall to keep the governments property (people) from escaping to the West.

[citation needed]

about a month ago

Dungeons & Dragons' Influence and Legacy

Jawnn Re:The flip side: (127 comments)

On the flip side, how many hours were wasted the could have been put to better use?

Assuming that one does not count creativity and the cultivation of it's associated skills as "wasted", I am going to say that zero hours were wasted. You don't really understand what's involved in a real RPG, do you.

about a month ago

Chicago Red Light Cameras Issue Thousands of Bogus Tickets

Jawnn Re:Looks ok to me (229 comments)

1,000 out of 4,000,000 tickets makes a 0.025% error rate. That's a perfectly acceptable margin of error. You need to discriminate between positive and negative error rates in situations like this. .

And you need to factor in the time frame, dumbass.

about a month ago

Senator Al Franken Accuses AT&T of "Skirting" Net Neutrality Rules

Jawnn Re:verizon, comcast? (81 comments)

Outdated or not, "bribe" more accurately describes the transaction - "Here's some money. Vote the way I say. OK?"

about a month ago

Google's Experimental Newsroom Avoids Negative Headlines

Jawnn Bullshit (109 comments)

News is news. Selectively publishing only certain stories is always an editorial chore, but using viewers/readers "feelings" crosses the line into something more akin to entertainment. Welcome to the club, Google. You're just like Fox News now.

about a month ago

Blueprints For Taming the Climate Crisis

Jawnn Re:Or (389 comments)

Why do we need a climate change bullshit bogey man to get politicians to stop blocking natural progress?

You keep using that word. I do not thing that it means what you think it means.

about a month and a half ago

UK Computing Student Jailed After Failing To Hand Over Crypto Keys

Jawnn Seems appropriate (353 comments)

Encryption is not a crime. Hiding evidence of your crimes using encryption probably is. Being so stupid that you have to rely on that encryption to keep your ass out of jail definitely should be.

about a month and a half ago

Meet the Muslim-American Leaders the FBI and NSA Have Been Spying On

Jawnn Re:Probable cause (223 comments)

Yes, it does include a freedom "from" religion clause. If you take the time to learn anything about the framers of the Constitution, you'll know that they were dead-set against allowing anything invoking divine authority to creep into the system of law and government which they were creating. Not all of them, but most, and that wisdom, thankfully, carried the day.

about a month and a half ago



EFF Sues NSA, Justice Department, FBI

Jawnn Jawnn writes  |  about a year ago

Jawnn (445279) writes "The Washington Post reports that the EFF has filed suit in Federal Court in San Francisco, on behalf of multiple groups. Those groups include, "...Rights activists, church leaders and drug and gun rights advocates..." Apparently, not everyone out there is believing the "If you have nothing to hide..." excuses being offered up from various government quarters."


Jawnn has no journal entries.

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