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FCC Considers Deregulation of DSL

MorboNixon Where else the consumer will feel the pinch (414 comments)

I work for a relatively small ISP in Montana. There is only one DSL circuit provider here, Qwest. We resell their product. What we essentially sell is much better customer service to our customers. Almost all of our customers have complained about Qwest's customer service performance in one capacity or another (billing, tech support). They like calling us because we answer the phone quickly and we speak easy-to-understand English.

If Qwest strongarms us we will most certainly go out of business and our customers will have to go to Qwest or cable and their service level.

more than 9 years ago

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