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Dell Selling Faulty PCs

MrFreezeBU Re:Yep (484 comments)

Yes, we had the very same situation in my previous company....At the beginning of this fiasco... As their supplies of motherboards dried up, their willingness to overnight the need parts disappeared. Fast forward another two months, and we were looking at 1 out of 4 GX270s out of service, and Dell unwilling and unable to honor their warrant support (Silver in this case). It took papers from company council to get Dell to agree to a PFR (Proactive Field Replacement) on most GX270s in inventory (~100). During this process, we were told that only certain production runs, which were identifiable by asset tag) were faulty. 3 months later, they were back to replace those also.

In the end, we certified our internal helpdesk technicians as Dell authorized warranty support. By doing this we were at least able to recoup some of the costs, as it does not take much extra time to swap out the motherboard when you are already inside looking for failed caps.

Shortly thereafter, our account reps were calling, asking why their sales volume had dropped off....

Just one of many Dell related storied I can tell.... The one with them moving Gold support to India with no warning was another fun one..

about 4 years ago
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Steam-Powered Car Breaks Century-Old Speed Record

MrFreezeBU Possibly another name? (187 comments)

Considering the disappointing margin over the old record.... Cleavland Steamer anyone??

more than 3 years ago
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Slashdot Launches User Achievements

MrFreezeBU Re:Slashdot achievements (1582 comments)

Or my personal favorite: Like the time I caught the ferry to Shelbyville. I needed a new heel for m'shoe. So I decided to go to Morganville, which is what they called Shelbyville in those days. So I tied an onion to my belt. Which was the style at the time. Now, to take the ferry cost a nickel, and in those days, nickels had pictures of bumblebees on 'em. Gimme five bees for a quarter, you'd say. Now where was I... oh yeah. The important thing was that I had an onion tied to my belt, which was the style at the time. You couldn't get white onions, because of the war. The only thing you could get was those big yellow ones...

more than 5 years ago
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Keeping in Contact With Family, From Afghanistan?

MrFreezeBU Re:Regulations (176 comments)

One thing to watch for, if someone deployed to the base is critically injured or killed, all unofficial communication channels are closed until the next-of-kin can be notified, for understandable reasons. I've been on the US side of one of these blackouts, and although unpleasant and nerve racking, I can understand the reasoning behind the decision.

more than 5 years ago
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Keeping in Contact With Family, From Afghanistan?

MrFreezeBU Re:MWR provided internet and Voip (176 comments)

I've had friends stationed at FOBs in Iraq over the last 4 years. They were able to bring their personal laptop along for the ride. As far as connectivity goes, I am not sure the options presented to them, but they were online in some capacity. On a flight to Vegas during a friends mid-deployment leave, he fired up the laptop, complete with sand from Iraq, much to the annoyance of the other passengers (you can only imagine what infantry guys find amusing)

more than 5 years ago

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