RobertM1968 (951074) writes "The company I work for handles a lot of malware removal. For many of our customers (who generally lose their restore and software disks), instead of formatting the machine, we take the time to remove the malware. For others, due to the nature/complexity of their setup, or their own requirements (which aren't necessarily technically based), formatting is not an option.
Lately, we've been running into a few nasties that are near virtually unremovable. Our most recent case required using AVG Full, Avast, ComboFix, MalwareBytes, SuperAntiSpyware, cCleaner, Spyware Terminator, AdAware, Hijack This, Sophos Anti Rootkit, NOD32, Norton IS, MS Security Essentials (hey, we were running out of options), 3 custom rootkit removers from various sources, 2 MBR tools and manual registry cleaning before we were reasonably sure the machine was clean and free from any type of malware. One particular nasty was a variant of the Whistler trojan/Crypt.VUB that, even after removing the core infection, simply caused the malware to re-propagate itself in the System Volume Information folder (with System Restore off and all restore points removed), all caused by a piece of well hidden code in the MBR. In this particular case, nothing even recognized the infected files that were being recreated at boot until a week ago — and after that point, none of the "big name" utilities recognized the infected MBR — it took dredging up some specialized MBR and rootkit tools written by relative unknowns all over the world to finally remove the malware.
As noted, in most cases, we prefer not to do a reformat except as a last resort — it is one of the things that separate us from our competition. The customer gets back a working machine with all (or most) of their software still operational, instead of the other path which requires them to buy a set of restore disks, buy a new copy of Office to replace the one they lost, buy new copies of other software that they no longer have disks or keys for, etc. You'd be surprised how many people come to us with either no disks (for stuff that was clearly, legally installed), or have disks and no keys, or have keys and no disks. The repair actually remains affordable for them when it does not involve $50-$400 in software replacement purchases.
Our question to the Slashdot community is what tools do you have the most success with when the above standard tools don't do the trick? Or what methods do you use to combat such issues? Please don't respond "format it" — this question pertains to when either for the customer service aspect, or due to the client's demands, formatting is not an option if we wish to get paid for our work."
Microsoft Corp., the world's largest software maker, asked a court to overturn or reduce a record 899 million-euro ($1.4 billion) European Union fine over claims the company failed to comply with an antitrust ruling.
The appeal was filed today at the European Court of First Instance in Luxembourg, Microsoft spokesman Jesse Verstraete said in an e-mailed statement.
``We are filing this appeal in a constructive effort to seek clarity from the court,'' Verstraete said.
I for one, do not understand what additional clarity Microsoft is seeking... "You've been found guilty. Here is the fine" (and hopefully some more penalties for wasting more of the court's time). Seems pretty darn clear to me.
Star Trek Phase 2 (formerly Star Trek New Voyages) continues to raise the bar on "fan productions" with their latest episode: World Enough and Time. Currently the STP2 team has been nominated for a Hugo, Peabody and Nebula Award - and won TV Guide's Best Online Sci-Fi Webisode for 2007 against such big names as Battlestar Galactica and The 4400.
How much longer before "fan films" seriously enter contention in markets currently held by "the big studios" and how can the studios continue to compete with ORIGINAL fan-based productions that show the same level of professional results, great storytelling and understanding of core audience wants? At what point do the studios need to re-think their methodology in order to capture and keep such audiences? What do they need to start doing differently to stay more in touch with their fan base?
And how can a fan film such as Star Trek Phase 2, which is based off someone else's universe, garner more interest and more viewers for their project - especially considering they can't make money off it, the project is all volunteer, and the project is funded by those same volunteers?