Seng (697556) writes "The day after the WWDC conference, and the amazing lack of basic MMS and tethering support from AT&T for the new iPhone 3.0, I emailed the President of AT&T wireless. After playing phone tag, Larry Ellis (sp?) called me, and I figured I'd get somewhere — after all, his title was Personal Assistant to the President. (I also had another side issue — I had bought by 3g literally 35 days prior to the price change and new hardware announcements for $199 — I wanted $100 back since it was so close to their 30-day return cutoff.)
I couldn't have been more wrong.
Not only did he blame Apple for everything not working right, but he couldn't/wouldn't make things right on the refund issue. On the MMS issue, he blamed the iPhone being "so different than regular cell phones" that it would take until at least late summer before they had their network "tweaked" to support the way Apple was doing MMS on the iPhone. Lack of tethering support was blamed on Apple as well since it was so different than other phones (riiight...)
As for getting a refund of part of my purchase price or a waiver to get the 3gs when it's out, he simply told me there was absolutely nothing he could do since Apple has them locked into such a strict agreement on pricing.
I can imagine the phone call to Apple discussing the same thing — It'd be all AT&T's fault!"