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Comcast Drops Spurious Fees When Customer Reveals Recording

Zebai Re:What about Oregon and Washington? (368 comments)

It depends heavily on what your calling in for, for example if you call in for internet issues chances are your going to get outsourced ( and i don't blame them for this a lot of internet calls tend to be PC/router issues). It also depends on where you live, some areas by contract require certain considerations such as hold time, outage response times..those areas are routed domestically to certain areas that are aware of those requirements. There is also some quality control, if it detects you have spoken to a large number of reps over a short period it has a higher priority to be routed domestically as well as it is obvious your problem is not getting solved.

I think the biggest problem with comcast is that the upper management ignores the lack of quality control and accountability for outsourced support that local agents are subject to. Even if every mistake or bad behavior is reported (which it is not simply because you just don't have the time and have to fix it and move on) the difficulty of reporting that behavior to out of country management team and ensuring that they correct it is alot higher than sending msg to an internal manager/sup.

about a month ago
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Ask Slashdot: Life Beyond the WRT54G Series?

Zebai Re:+1 for this Post (427 comments)

I'm using a netgear WNDR3800 with gargoyle branded vs of openwrt. Works absolutely perfect, its an older model now but I don't need AC support and it's above average cpu and memory for a router even under heavy usage its barely peaks over 20% capacity and I've never noticed a single time where it has dropped my connection or need to be reset at all in the past 4 years

Memory Usage:17.7MB / 123.7MB (14.3%)
Connections:337/4096
CPU Load Averages:0.07 / 0.03 / 0.05 (1/5/15 minutes)

about a month ago
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Google Sells Maine Barge For Scrap

Zebai Re:Why is this news? Seriously? (79 comments)

If a mysterious project from a major tech company gets dropped silently how is this not news for nerds?

about a month and a half ago
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Autonomous Sea-Robot Survives Massive Typhoon

Zebai Is this an achievement? (47 comments)

Am I only one who doesn't think this is all that impressive? A manned ship surviving, yes, a stationary building surviving yes, but a unmanned sealed drone that has no problem being submerged in the water with nothing to collide against it without need to stay upright? I could achieve similar results as this drone by putting some gear in a steel container and letting throwing it out to sea. Its other purposes aside "shrugging" off a storm of any size should be trivial for such an object.

about 2 months ago
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EFF Releases Wireless Router Firmware For Open Access Points

Zebai Re:Obsolete before it was released. (56 comments)

Other than reduced availability for sale I don't think being end of life should really matter you would not get support from netgear on a custom firmware.

I just feels to me like the EFF wants to reinvent the wheel here. There are already routers/firmwares out there that support multiple wifi ssid's just make one of them a guest id public or not.

about 2 months ago
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Comcast Converting 50,000 Houston Home Routers Into Public WiFi Hotspots

Zebai Re:Liability (474 comments)

You still have to sign in to a comcast ID to use the public hotspots the ones broadcasting your home does not have a free time period.

about 3 months ago
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Comcast Converting 50,000 Houston Home Routers Into Public WiFi Hotspots

Zebai Re:Liability (474 comments)

Those modems are ip6 enabled so they should have plenty

about 3 months ago
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Comcast Converting 50,000 Houston Home Routers Into Public WiFi Hotspots

Zebai Re:Liability (474 comments)

The hotspot is only broadcast from the rented wireless gateway router/modem combo devices and it supports multiple IP addresses so the public hotspot is off a 2nd, isolated IP to prevent any problem with copyright etc.. It also doesn't count against your bandwidth or usage so you can still use your full speed your signed up for. Personally though I'd rather not have it my home either but I went out of my way to get a regular EMTA modem instead of the gateway for other reasons (the device itself is rather crappy)

about 3 months ago
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Cable TV Prices Rising At Four Times the Inflation Rate

Zebai Re:more money - less quality (286 comments)

Comcast trialed this is the Charleston, NC area, or did for many years. You buy a core package for basic service and then you can addon additional packs by category, sports, news, family, movies etc.. Last I heard of it it wasn't popular enough to keep maintaining and is being phased out. Most people were in the category that they didn't pay enough attention or make the effort to save money or chose to save money by discount hopping.

about 4 months ago
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Study: Earthlings Not Ready For Alien Encounters, Yet

Zebai Re:next 50 to 100 years? (453 comments)

I think I have to comment on this one. Say your right, there is 1 in 1,000,000,000 chance of even micro organisms being on another planet, and another 1 in billion of it being intelligent. That would still leave chances of life to be in the BILLIONS and we can't even see all of it because the light takes so long to travel the birth of distant stars from billions of years ago hasn't even reached us yet. As long as the chance is not 0% which it is not because we are here then some where in the universe there are other intelligent life forms however our chance of ever being able find them are equally infinitesimal.

about 4 months ago
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The Comcast/TWC Merger Is About Controlling Information

Zebai Re:Just out of curiosity (107 comments)

I'm not really for it but i'm not against it either, most of the people here yelling against it are against it just because they don't like comcast. Comcast has a lot of faults but I don't see how refusing this merger will make things better or worse for anyone, It will not really stifle competition because the companies don't really compete with each other and Time Warner has just as much problems as comcast does its just different problems. If i had one major thing to gripe about comcast its their decision to rely outsourcers who by their very nature care nothing about the customer only that the quickest they get done with that job or that call the more jobs or calls they can do that day and more money they can make so they have less focus on resolving things than just pushing you off to the next person.

about 5 months ago
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Final Fantasy XIV Failed Due To Overly Detailed Flowerpots

Zebai Re:Ivory tower much? (195 comments)

As someone who actually tried the revamped version I believe they have done a good job fixing all the concerns your listed above. There's no need to grind at all for your primary class as quests can take you the entire way there. If for any reason you find you don't know where to go next they have a very nice recommended quest/zone/dungeon list and loading is not any worse than any other game. I played a new character up to around 35 on my main class and I enjoyed most of it. Not playing it anymore but that's more me not spending as much time playing games period anymore.

about 6 months ago
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Google Fiber Launches In Provo — and Here's What It Feels Like

Zebai Re:A wild competition appeared (338 comments)

I forgot one tier, some areas have a 305 package also

about 8 months ago
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Google Fiber Launches In Provo — and Here's What It Feels Like

Zebai Re:A wild competition appeared (338 comments)

I think you may be incorrect on those speeds. Comcast speed tiers are 3/6/25/50/105/515(certain Northeast markets only) There may be regional offers on price but the actual speeds are uniform

about 8 months ago
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Ask Slashdot: How Do You Convince an ISP To Bury Cable In Your Neighborhood?

Zebai Re:The basics... (324 comments)

I work for a cable company and sat near the Commercial Dev agents for several years it was not uncommon for them to negotiate deals to lay new construction. Many communities opted for bulk agreements as part of the deal that required some basic level of service for all members for a number of years resulting in the cable company willing to cover a larger portion of the construction cost, sometimes all of it.

about 8 months ago
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Extraneous Network Services Leave Home Routers Unsecure

Zebai Re:How to secure home routers (63 comments)

I don't really think there's a need to disable all that either. Personally for my home connection the only real security I need is to block all remote connections and prevent any administrative access from wifi. If i could set my router to not even require a password for LAN connections I would I need no such security to my computer hardwired to my network inside my locked home.

I'm sure If I ran it on some larger network security is important, but the article does say HOME routers.

about a year ago
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Comcast To Expand Public WiFi Using Home Internet Connections

Zebai Re:holy crap (203 comments)

A large number of these modems are already provisioned for 2 separate IPv4 addresses and they are fully ipv6 enabled(dual stack Ip4+ip6). The 2nd IPv4 address is used for the telephone service if active as all these gateways are EMTA's. I personally do not like these modems but for different reasons, mainly the firmware is crap and they have frequent problems with the wireless.

about a year ago
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Should Developers Support Windows Phone 8?

Zebai Re:Notes from part time developer (345 comments)

Article and the first time poster at #1 both stink of marketing stunts. Also do you even know anybody that has a windows phone? I doubt my friends even know Microsoft is in this market. I think they could steal some corporate market away from blackberry if they thrown in good exchange/vpn support I personally hate the blackberrys my company uses they break often and drop calls daily

more than 2 years ago
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Is TV Over the 'Net Really Cheaper Than Cable?

Zebai Re:It's not "cheaper"... (285 comments)

the best way to keep your tv/internet cost down is to switch back and forth. In my area you can get tv/internet through ATT or comcast if you know where to look you can often get 1-2 year promotions through their alternate sales channels (.com/field agents) and just go back and forth after your promotions run out you will save far more than any install fees you may occur once a year.

You don't even have to disconnect entirely, if you drop your services to basic levels for a couple months you can often get a discount for upgrading again later.

more than 2 years ago
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Comcast Launches Superfast Internet To Fight FiOS

Zebai Inaccurate (209 comments)

I read the announcement yesterday and that just isn't accurate. What they are doing is doubling the speeds of their top 3 internet tiers 25 to 50, 50 to 100, and 100 to 300. It will happen in every docsis 3 area they are just doing it in the northeast FIRST.

more than 2 years ago

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