Designer on Slashdot Overhaul Plans
This is a terrible customer service experience you're detailing, and it's the exact type of customer experience that is frequently mocked here on Slashdot when the (other) big corps engage in it.
You subscribed to a paid service but you can't get the free part of it. How lame. I'm sorry, but they don't deserve to have your money anymore. You should ask for a refund.
I'm not trying to pick on Slashdot here. I'm being fair. Even if there is a technical problem, you owe it to your customers to be direct and accommodating about it. I know this is an isolated incident, but this is no way to run a business. It's completely unacceptable and unprofessional.