Responsible for installing, configuring and maintaining PC, Macintosh and Linux/Unix, workstations for Lockheed Martin at NASA Ames Research Center, Moffett Field, California. Ideal candidates will have recent experience working in a large corporate or government IT environment. Work consists of Tier 2 support providing using desk side, telephone and remote access to assist end users in resolving computer related issues. Candidate should have experience working with systems an Active Directory and familiar with various LAN configurations. Efficient troubleshooting skills and resolving problems with little or no documentation are a must. The ability to produce detailed problem descriptions and keep extensive notes must be shown on a daily basis. Position requires shift flexibility and may include night, weekend or holiday work when scheduled. Move computer related equipment up to 50lbs. Required to pass government background check.
Bachelor Degree in related field or equivalent
Excellent verbal and written communication
High technical proficiency in:
MS Windows XP/2000, OS X, Linux, UNIX, MS Word, MS Outlook, MS Excel, MS PowerPoint, MS Entourage, , Active Directory, Palm Desktop, Mozilla, Firefox, Internet Explorer, Netscape, Safari and MS Remote Desktop Working knowledge of TCP/IP networking, SSH.
Technical proficiency in:
SMS, NFS, Perl, Unix shell scripting, Remedy, MS Access, Eudora, Informed Filler, Cisco VPN, Timbuktu, Tivoli, SAP, WebEx, Oracle Calendar, Thunderbird, Windows 2003 Server, Symantec Ghost