Beta
×

Welcome to the Slashdot Beta site -- learn more here. Use the link in the footer or click here to return to the Classic version of Slashdot.

Thank you!

Before you choose to head back to the Classic look of the site, we'd appreciate it if you share your thoughts on the Beta; your feedback is what drives our ongoing development.

Beta is different and we value you taking the time to try it out. Please take a look at the changes we've made in Beta and  learn more about it. Thanks for reading, and for making the site better!

Comments

top

Best FOSS Help Desk Software For Small Firms?

isn't my name Re:OTRS (321 comments)

We too use otrs. It allows for e-mail creation of tickets, the backend data is stored in MySQL and we use in-house Crystal Reports expertise to extend reporting. You can create custom fields.

The administration is not as well documented as it could be, but the mailing list is active.

I had not heard of RT, so I can't say how it compares, but otrs works well for us.

more than 5 years ago
top

ISPs Inserting Ads Into Your Pages

isn't my name Not just law enformement (434 comments)

Clearly you're not familiar with CALEA. CALEA only applies to law enforcement agencies right to the data. Check out this from the NebuAd page:

Insightful Reporting and Analytics NebuAd's proprietary reporting system provides service providers with detailed reports related to performance / monitoring /security statistics, inventory management and revenue / accounting statistics. Comprehensive reporting capabilities enable ISPs to monitor advertising revenue streams, monitor the well-being of their network as well as to gain deeper insights into subscriber behavior.
Insights into subscriber behavior, . . . monitoring statistics, lion and tigers and bears! Oh My! And I'll bet that the EULA with the cheap ISP allows for this. However, the argument others have made that modifying the content of a delivered page is a copyright violation would certainly make for some interesting legal arguments. What's the punishment for willful infringement?

more than 7 years ago

Submissions

isn't my name hasn't submitted any stories.

Journals

isn't my name has no journal entries.

Slashdot Login

Need an Account?

Forgot your password?