owlstead (636356) writes "The Dutch consumer show "Kassa" has devoted a broadcast to problems with the Xbox-360. Besides the information as displayed below, they also mentioned the probable techninal cause of the scratches. The experts in the broadcasts think that Microsoft deliberately downplays the problems. They mentioned the huge (PR) problem it would cause if it was shown that millions of machines may be broken.
The following text is a small part of this page translated to English.
— Microsoft admits scratching by Xbox-360
Kassa devoted attention to the Xbox-360 at the end of January. The game console of Microsoft can cause scratches on games. Thousands of people came to us to complain, and according to all messages on the Internet there are worldwide many more people that suffer scratched Cd's.
The Kassa Scratching Test:
Despite the thousand complaints, and the many messages on this issue on the Internet, Microsoft kept by their statement: "an Xbox cannot scratch the disks if they have been placed on a stable platform". So Kassa went to work: during tree days we tested — in a lab situation with the help of three gamers and in a living room setting at a later stage — the scratch resistance of the Xbox. The test results show that even if an Xbox on a stable platform can cause scratches on different games.
From the information known to Kassa, it can be concluded that the problems occur specifically to Xboxes that have been produced at the end of 2006, using the infamous TSST-drive.
The response of Microsoft Nederland:
Xbox owners who think that their disks have been scratched in a similar manner as displayed by Kassa, should contact us. We shall examine the console and, if necessary, repair it to full working order. Besides that, we shall inform Xbox owners on how to obtain replacement disks, should they need them.
Seems to me that they are still reluctant to say that something is wrong with certain models of the Xbox."