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Microsoft Tweaks Browser Ballot As EU Deal Nears

paleck A nightmare for tech support (187 comments)

The randomization is bad for one big reason. Since they will never be in the same order, when family calls for help I can't just tell them to click on the middle one(or the one on the far left, etc) I have to either tell them what to look for or have them read off to me what is on their screen until they get to the one I am wanting them to look for. The same thing goes for helpdesk/tech support type set-ups. On the upside big corps probably have a standard disk image with whatever their standard is, but imagine say an ISPs support desk having to deal with a bunch of ridiculous calls just because users who aren't familiar with their computers are call them up asking them which button they should push.

more than 4 years ago


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