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How Do You Get Users To Read Error Messages?

rblum Re:Waterboarding (951 comments)

And why wouldn't she?

To a "normal" person, the "certificate" has no meaning. And all browsers couch the message in PC speak - "this *may* be an invalid certificate", etc. Which, to a user, means "sure, it may, but I always go here and it's safe".

If you want users to stop browsing there, three things need to happen:

* Browsers need a "safe" mode, on by default, that flat-out doesn't let you browse to those sites. No warning, no buts, no "Are you sure" dialogs. Just say no.
* If people *need* to get there, give them some training on security issues and then take of the safety measures slowly.
* IT departments need to stop cranking out their own internal certificates, or at least they need to update the CA list for users. God damn it, I don't want to see a certificate warning for internal sites.

more than 4 years ago
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How Do You Get Users To Read Error Messages?

rblum Re:Save your sanity, give up now (951 comments)

Honestly? No.

I don't have to think about error messages, or even actual problems with the tool, when I use a hammer, or a car, or a washing machine. If it's broken, I call a pro and have it fixed, period. (Or, in case of the hammer, I finally give in and buy a good tool, not the $0.99 one from Home Depot ;)

Same goes for software. That's what IT is for, taking care of software. Yes, I could do it myself - but that is not what I am paid for, that's what they are paid for.

more than 4 years ago
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Obama Looking At Open Source?

rblum Re:The sound you hear (306 comments)

Still has nothing on the NPR coverage. I don't know *how* often I did get to hear the speech.

more than 5 years ago
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Obama Looking At Open Source?

rblum Re:Eh. It was about time (306 comments)

Uh - metric and SI are equivalent. Surely you mean "imperial is arbitrary"...

more than 5 years ago
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The Principles of Beautiful Web Design

rblum Re:Programmers? What programmers? (209 comments)

It's not a matter of "underlings". I have the highest respect for web designers - it's a tough job, and I wouldn't be able to do it. But exactly as a web designer would never let me touch his web pages, I'd never let a web designer touch our code.

It's a matter of matching skillsets. And judging from the job interviews I get to see, there are plenty of people who have the misguided belief they're programmers - when they are web designers. It's a waste of time for them and me - so why not use proper labels and stop the confusion between both professions?

more than 7 years ago

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