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Comments

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Ask Slashdot: Remote Support For Disconnected, Computer-Illiterate Relatives

sinij Re:Masochist (333 comments)

Absolutely perfect if you enjoy pain. Safe word "banana".

2 days ago
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Ask Slashdot: Remote Support For Disconnected, Computer-Illiterate Relatives

sinij Masochist (333 comments)

Clearly, anonymous reader is a masochist.

To increase your pleasure, I suggest Damn Vulnerable Linux.

3 days ago
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Is the Tesla Model 3 Actually Going To Cost $50,000?

sinij Re:the usual question is, who will buy it? (389 comments)

If you are a boomer, then no, the blame is squarely on your shoulders. Your wars, your outsourcing, your deficit spending, your government pensions, your lack of infrastructure spending, your derivative shell games. It didn't happen on its own.

3 days ago
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Is the Tesla Model 3 Actually Going To Cost $50,000?

sinij Re:the usual question is, who will buy it? (389 comments)

You must be another boomer in denial. Your generation are like locust, squandered wealth built by great generation, shipped manufacturing and job overseas, raked up debt and managed to saddle my generation with outrageous education loans and depressed salaries.

Hurry up and die off already.

3 days ago
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Is the Tesla Model 3 Actually Going To Cost $50,000?

sinij Re:the usual question is, who will buy it? (389 comments)

I disagree.
 
My lucrative career affords me more cars than anyone else in my group of early 30s friends. I also genuinely like cars. I have multiple roadsters, a sports coupe, a classic car, and so on. I frequently let people take them for a ride.
 
Not a single person out of "we don't care about cars" turned down an offer to take out Porsche 911 or Big-Block Corvette for a spin. This leads me to believe that such "don't care" responses are rationalizations. Thing is, our generation got shat on by baby boomers. As such, very few of us could afford anything but a boring appliance for a car. I too wouldn't care about used Corolla.

3 days ago
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Logitech Aims To Control the Smart Home

sinij Re:Stupid luxuries? (115 comments)

I don't agree with smart homes due to high potential for abuse of its monitoring features. With this said...

The problem is that we don't have a uniform way to identify people across multiple systems and interfaces. I have my house and car keys, I have my logins and PINs, I have my banking cards... There is absolutely no need for such redundancy. There is no good reason why a device that is my car key couldn't also unlock my house, office, or my workstation.

3 days ago
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Logitech Aims To Control the Smart Home

sinij Re:Tech people like their privacy (115 comments)

Please, we know that corporations cannot be trusted with our privacy. It is basic conflict of interest, and capitalism dictates that over long enough timescale they will do wrong thing every time.

You are basically asking them to lie to you in order to convince you of something that can't possibly be true.

3 days ago
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Logitech Aims To Control the Smart Home

sinij Re:One day, someone will explain it to me. (115 comments)

Have you considered security implications of your remotely controllable thermostat? Even if we disregard vulnerabilities and flaws, the simple fact that you are establishing remote connection to your thermostat from far away could be a very good indicator for potential burglar.

3 days ago
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ISIS Bans Math and Social Studies For Children

sinij Re:US is next? (949 comments)

Exactly. Opposing scientific principle and results, be it climate science, evolution, or math are all different degrees of the same folly.

3 days ago
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ISIS Bans Math and Social Studies For Children

sinij Why math? (949 comments)

I could understand (from radical fundamentalist point of view) other bans, but why math? Even Koran (I think?) has writings on commerce (math), tithe (math) and so on.

3 days ago
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Massive Study Searching For Genes Behind Intelligence Finds Little

sinij Re:Intelligence is highly heritable (269 comments)

Increasingly intelligent? No, there are no selective pressures for this. As to families of simply intelligent people? That is rather easy, this is called upper-middle class and the lack of social mobility.

If you want to read up on this, start with studies on Ashkenazi Jews.

http://en.wikipedia.org/wiki/A...

about two weeks ago
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Massive Study Searching For Genes Behind Intelligence Finds Little

sinij Re:GOALPOSTS (269 comments)

You are technically correct on one point, this study did not look into broad question of heritability of intelligence. They only looked into specific genes linked to specific traits associated with some aspects of intelligence. From the general body of knowledge we also know that these genes would be heritable.

Since we are nitpicking, you are also incorrect by stating that "the predictive utility of what they have discovered" - they have not performed exhaustive search for all genes that would positively and negatively impact memory and learning, as such it is still only a correlation.

about two weeks ago
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Massive Study Searching For Genes Behind Intelligence Finds Little

sinij Re:false assertions could have skewed the findings (269 comments)

I partially agree, they should have at least limited to degrees in hard science. If anything, there is a negative correlation with intelligence to getting a PhD in social sciences, like gender studies or communication.

about two weeks ago
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Massive Study Searching For Genes Behind Intelligence Finds Little

sinij Re:Intelligence is highly heritable (269 comments)

You are moving the goalposts. This study didn't set out to completely explain intelligence on genetic level, they set out to find some evidence that some aspects of intelligence can be linked to specific genes and they found them. They also found a number of false positives, leading to your mistaken conclusion that they only found false positives.

about two weeks ago
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Massive Study Searching For Genes Behind Intelligence Finds Little

sinij Re:Genes are just the "hardware" (269 comments)

As many of you know, you can do amazing things with Raspberry Pi and can completely waste performance of Xeon E5. Intelligence is not interchangeable with success or productivity.

about two weeks ago
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Massive Study Searching For Genes Behind Intelligence Finds Little

sinij Intelligence is highly heritable (269 comments)

The summary is incorrect, please read the abstract to form your own opinion. Specifically:

"Convergent evidence from a set of bioinformatics analyses implicates four specific genes (KNCMA1, NRXN1, POU2F3, and SCRT). All of these genes are associated with a particular neurotransmitter pathway involved in synaptic plasticity, the main cellular mechanism for learning and memory. "

Intelligence is highly heritable, but there is no single 'genius' gene and often there are multiple genetic markers that have similar positive or negative effects. This study looked for common genetic variants that correlated with memory and learning and found them!

about two weeks ago
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Information Theory Places New Limits On Origin of Life

sinij Symmetry? (211 comments)

We understand entropy, but have we considered that a symmetrical and opposite phenomena could exist and be primarily responsible for creation of life? That is, some property of information to self-organize that leads to creation of life, and later to creation of intelligence?

about two weeks ago
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Text While Driving In Long Island and Have Your Phone Disabled

sinij Problem of interfaces (364 comments)

While I hate people that drive and text, I don't see the solution proposed by the article as effective. Phones are cheap enough and portable enough that there is no way to enforce such "interlock" if the user does not want to comply.

Fundamentally, text and driving is an interface design problem. Instant messaging interfaces are designed to almost fully occupy your attention while information conveyed is nearly trivial to cognitively process. As such, removing the need to type with your thumbs on a tiny screen to text would be my recommended solution.

about two weeks ago
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UCLA Biologists Delay the Aging Process In Fruit Flies

sinij Re:Economic Impacts (82 comments)

You can make similar argument for any life-saving treatment, for example cardiac-health related. Any serious heart-related issue used to be terminal, but we largely addressed this and in process greatly increased average lifespan. Now, if you get to a hospital in time you likely to survive.

Technically, your conclusion is invalid due to hidden premise tied to your Premise 1. What you are trying to implicate with your hidden premise is that life-extending treatment will be forever unaffordable to masses. While possible, this clearly goes against all historical precedent. The likely outcome that at first it will be expensive and unaffordable, then eventually due to economies of scale nearly everyone will have access to it. This "eventually" is short enough that it won't create H. G. Wells' morlocks out of treated population.

about two weeks ago
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John Romero On Reinventing the Shooter

sinij I am more interested in reinventing of John Romero (266 comments)

I am more interested in reinventing of John Romero, the old one only good as a bait for the inevitable flamewars. I am sure we can add more features.

about two weeks ago

Submissions

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ActivisionBlizzard numbers - WoW providing 30% of the revenue

sinij sinij writes  |  more than 2 years ago

sinij (911942) writes "

World of Warcraft (WoW) has helped ATVI maintain its stock price, with this one single game providing roughly 30% of the revenue for the entire company via its expansion packs and monthly payments. Subscription revenue alone totaled $1.2 billion both in 2008 and 2009, and an additional $1.36 billion in 2010. Corresponding costs (the overhead cost of maintaining WoW’s virtual world) totaled a mere $404 million in the first two years mentioned, and $241 million in 2010. This means that WoW subscriptions have generated gross margins over 80% consistently. Since WoW has very high operating leverage any decline in revenue will have dramatic effects on the bottom line.

Forbes takes a detailed look into underlying finances of ActivisionBlizzard, and Vivendi's on-going efforts to sell its stake in the company. Diablo3 cash-shop revenues are not mentioned, but this would explain Blizzard's desperation to diversify from WoW subscription revenues."
Link to Original Source

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Why Warhammer Failed - Insider Story

sinij sinij writes  |  more than 3 years ago

sinij (911942) writes "EA insider, airs dirty laundry over what went wrong with Warhammer and what could this mean for upcoming Bioware Old Republic mmorpg.

Anyway, back to Warhammer. We shouldn’t have released when we did, everyone knows it. The game wasn’t done, but EA gave us a deadline and threatened the leaders of Mythic with pink slips. We slipped so many times, it had to go out. We sold mor ethan a million boxes, and only had 300k subs a month later. Going down every since. It’s “stable” now, but guess what? Even Dark Age and Ultima have more subs than we have. How great is that? Games almost a decade make more money than our biggest project.

Read it all here! "

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sinij sinij writes  |  more than 7 years ago

sinij (911942) writes "I'm tired of hypocritical complaints about canned and outsourced customer support from people that given choice, will switch brand/provider/subscription to save extra 5%.

A while ago I had to write some customer support scripts as part of my work turning around small telecom. These scripts were badly needed, some of the people that were doing technical support were outright abusive ether without realizing it (cultural differences) or as a way to get let go and collect unemployment or as a way to channel their frustration with the universe on unwilling victims.

Script and demonstrative firing for not following it drastically improved things by eliminating what-were-they-thinking calls and subsequent PR nightmares. Most calls are trivial and can be scripted - they are ether RTFM, 12-oclock flashers that are too cheap to pay for 'complete install' option and are too stupid to follow step-by-step instructions or people venting about things we can't/won't change.

You also have to realize that CS/TS is never about helping people, its all about customer retention at lowest cost - when you have somebody to yell at when problems happen you are not as likely to stop paying. Trying to help customers cost a lot more, often cost-prohibitive, and leads to customers relying on your technical support to solve every single, no matter how trivial or marginally related problem. My favorite example for scripts is a four hour recording of a complicated problem that that resulted in service costs being equal to TWO (2) year profit from that client.

I understand everyone would love to have perfect customer support, where they deal directly with a professional that tries to work on your problem. Thing is, unless you are enterprise client brining thousands of dollars of profit you are not going to get it. Your bargain discounted plan that you switched to save 5% from your last deal typically has 10-20% profit margin and can't support anything better than scripted scapegoat support. Most people want cheap, quality service, right away and all the time - you can do maybe 1.5 of these things at once.

Another problem with first tier technical support is that all qualified people move on/get promoted, resulting in bulk of people working at first-tier support are ether recently hired students that don't plan on sticking around, immigrants with language/cultural difficulties or people with significant social/attitude/whatever problems. Without canned script, that strictly enforced, you end up with few people that end up better-off and most that work significantly worse. You also cannot allow exceptions for qualified people or next time you fire some asshat for trying to have phone sex with a customer (true story) you will get sued for discrimination or selective enforcement."

Journals

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Necessity of enforced customer support scripts

sinij sinij writes  |  more than 7 years ago

I'm tired of hypocritical complaints about canned and outsourced customer support from people that given choice, will switch brand/provider/subscription to save extra 5%.

A while ago I had to write some customer support scripts as part of my work turning around small telecom. These scripts were badly needed, some of the people that were doing technical support were outright abusive ether without realizing it (cultural differences) or as a way to get let go and collect unemployment or as a way to channel their frustration with the universe on unwilling victims.

Script and demonstrative firing for not following it drastically improved things by eliminating what-were-they-thinking calls and subsequent PR nightmares. Most calls are trivial and can be scripted - they are ether RTFM, 12-oclock flashers that are too cheap to pay for 'complete install' option and are too stupid to follow step-by-step instructions or people venting about things we can't/won't change.

You also have to realize that CS/TS is never about helping people, its all about customer retention at lowest cost - when you have somebody to yell at when problems happen you are not as likely to stop paying. Trying to help customers cost a lot more, often cost-prohibitive, and leads to customers relying on your technical support to solve every single, no matter how trivial or marginally related problem. My favorite example for scripts is a four hour recording of a complicated problem that that resulted in service costs being equal to TWO (2) year profit from that client.

I understand everyone would love to have perfect customer support, where they deal directly with a professional that tries to work on your problem. Thing is, unless you are enterprise client brining thousands of dollars of profit you are not going to get it. Your bargain discounted plan that you switched to save 5% from your last deal typically has 10-20% profit margin and can't support anything better than scripted scapegoat support. Most people want cheap, quality service, right away and all the time - you can do maybe 1.5 of these things at once.

Another problem with first tier technical support is that all qualified people move on/get promoted, resulting in bulk of people working at first-tier support are ether recently hired students that don't plan on sticking around, immigrants with language/cultural difficulties or people with significant social/attitude/whatever problems. Without canned script, that strictly enforced, you end up with few people that end up better-off and most that work significantly worse. You also cannot allow exceptions for qualified people or next time you fire some asshat for trying to have phone sex with a customer (true story) you will get sued for discrimination or selective enforcement.

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