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Comments

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How Laws Restricting Tech Actually Expose Us To Greater Harm

sinij Start with copyright (103 comments)

Start with copyright and patents - these are by far most harmful regulatory areas that hold back our progress.

Still, not all regulation is bad. We could use more rules safeguarding our privacy. Presently, it is 'loot and pillage' with every Dick, Tom, and Harry from the Silicon Valley trying to insert themselves in the middle and start tracking you.

8 hours ago
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Tech's Gender Gap Started At Stanford

sinij Re:Risk = Reward (199 comments)

I disagree, you argument could be boiled down to "we should value mediocrity more". While there are some sectors, like social working or nursing, where "daring, aggressive behaviour that involves a lot of risk" is not desirable, in STEM it is universally must-have quality.

8 hours ago
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Tech's Gender Gap Started At Stanford

sinij Re:Clickbaiting Bullshit Works (199 comments)

>>>Why can't men and women have both?

Very good question with a simple answer. Our economy is built on assumption of perpetual growth that comes from increased productivity. If productivity stands still we experience recessions. Some of the productivity gains come from technology, but majority of it comes from grinding more out of workers.

Did you ever notice than your grandfather was a sole bread winner and only worked 9-5 with serious overtime pay, while both you and your spouse are grinding out 80 hours work weeks? That is your answer why we can't have it both.

11 hours ago
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Uber Pushing For Patent On Surge Pricing

sinij Re: not original (176 comments)

Function properly means "fit into behavior that could be described by predictive models". We assume participants in transaction are informed, rational, and free to turn down a bad deal because these are necessary elements of market's self correcting mechanisms. Otherwise, it becomes functionally impossible to distinguish it from "might makes it right".

For example, if I were to point to Enron case and claim it is a result of market forces, you'd quickly object and point out that Enron was a case of fraud and is outside of "normal" market conditions. Well, you can't have it both ways - ether market operates within certain parameters, or both Enron and price gougers are result of market forces.

11 hours ago
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Tech's Gender Gap Started At Stanford

sinij Re:Risk = Reward (199 comments)

Women make safer choices and give higher priority to work-life balance.

Males tend to take more risks, this is evolved trait that greatly benefited hunter-gatherers (e.g. going after mammoth). Males also tend to fail more, server rooms and call centers are littered with dead-end careers. In reality, few men success, but few that do skew the statistics because of the nature of success.

11 hours ago
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Uber Pushing For Patent On Surge Pricing

sinij Re: not original (176 comments)

No, price gouging is a failure of elasticity of demand. For the market to function properly, both parties to transaction must be rational and able to walk away from the deal. In most cases of gouging, one party has another 'over the barrel'. Such scenarios could not be properly described with market theory, but I theorize criminal law would be much more appropriate tool.

yesterday
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Quadcopter Drone Packs First All-Linux Autopilot

sinij Linux Odyssey 2001 (27 comments)

I am sorry Dave, I cannot open the door because there is a driver issue with the device.

yesterday
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"Infrared Curtain" Brings Touchscreen Technology To Cheap Cars

sinij Re:Touch screens in vechicles = bad idea (123 comments)

Exactly right, tactile feedback and muscle memory. So you don't have to look.

Context-sensitive menus (so you have to look) is a fundamentally bad idea in this situation. Unfortunately, chasing fads over functionality plagues nearly all industries, not just automotive.

2 days ago
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FBI Confirms Open Investigation Into Gamergate

sinij Re:"gate" (553 comments)

This is nothing short of Opportunist-gate.

5 days ago
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FBI Confirms Open Investigation Into Gamergate

sinij Re:Excellent! (553 comments)

I disagree. Not all women are feminists, and getting more ladies into game development is not even one of the goals of these feminists. Their goal is to turn all gamers into feminists, and impede any gaming that isn't conforming to the dogma By force, if necessary.

5 days ago
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FBI Confirms Open Investigation Into Gamergate

sinij Re:Most Unbiased Slashdot Gamergate Article (553 comments)

>>>Why do you believe the gaming industry will be turned into a "radfem mandatory inclusion" platform?

I believe this based on precedence in other similar industries, like graphic novel industry. The crux of the issue is that there is no concise set of demands that could be accommodated. Once you achieve a set of their goals/objectives, next one comes along and pressure re-doubles along with the effort to vilify you for not bending over backwards to satisfy it. It is just like blackmail, once you pay, you will keep paying forever.

5 days ago
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FBI Confirms Open Investigation Into Gamergate

sinij Re:Excellent! (553 comments)

I'm firmly on the side of "let me enjoy my games".

Imagine, if every time you sat down for dinner some obnoxious person started to yell at you about starving Nigerian children. Annoying? Well, this is how gamers see SJW.

5 days ago
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FBI Confirms Open Investigation Into Gamergate

sinij Re:Most Unbiased Slashdot Gamergate Article (553 comments)

I personally believe that this issue is worthwhile of further attention. Why? Because as a gamer that does not associate with GG, I still don't care to have gaming turned into radfem 'mandatory inclusion' platform.

If you thought Jack Thompson was bad, read up on what radfem thinks about boys and gun play. If they have their way with gaming, next BG of CoD will have pink waffle bats and dolls instead of guns.

5 days ago
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FBI Confirms Open Investigation Into Gamergate

sinij Re:FOIA results (553 comments)

>>>FBI confirmed somewhere else that at least 2 of the feminists in distress have sent death threats to themselves and then pretended it's gamers doing it.

If this is true, that would very very damning. Who was involved? Do you have any proof of this, like links to FBI reports?

5 days ago
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FBI Confirms Open Investigation Into Gamergate

sinij Re:Excellent! (553 comments)

Exactly, I really hope they find people who were engaging in criminal behavior so both sides can move on and continue engaging in the debate if gaming is an appropriate platform for broadcasting feminist agenda.

5 days ago
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To Fight Currency Mismatches, Steam Adding Region Locking to PC Games

sinij Pretect for more draconian DRM (159 comments)

Well, they were simply waiting for a pretext to start boiling the frog. There is no real competition to Steam in digital, they managed to completely kill off PC game retail, so now they will start implementing draconian measures. Region locks. Always-connected. Limited activations. In-game adds.

about a week ago
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Ask Slashdot: How Should a Liberal Arts Major Get Into STEM?

sinij Re:been there, done that (280 comments)

What OP should have done is mention jobs in sales. These leeches make more than they deserve without actually having to have any technical skills.

about a week ago
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Ask Slashdot: How Should a Liberal Arts Major Get Into STEM?

sinij Re:been there, done that (280 comments)

Sure, some of your friends playing kings in-between starving between gigs. Meanwhile I took my BMW out of the garage of my own house, drove it to work, parked it in my reserved spot, sat down in my own office, and checked /. while enjoying the morning coffee.

about a week ago
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Ask Slashdot: How Should a Liberal Arts Major Get Into STEM?

sinij Re:Hmmmmm. Interesting decision history... (280 comments)

Almost any programming job is an uphill battle. You always compete with outsourcing and you always chasing new fad technologies. All this pain for no gain.

I understand this is /., but why send this poor kid down this hard road? He already got liberal arts degree, don't advise him to compound his mistakes.

about a week ago

Submissions

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ActivisionBlizzard numbers - WoW providing 30% of the revenue

sinij sinij writes  |  more than 2 years ago

sinij (911942) writes "

World of Warcraft (WoW) has helped ATVI maintain its stock price, with this one single game providing roughly 30% of the revenue for the entire company via its expansion packs and monthly payments. Subscription revenue alone totaled $1.2 billion both in 2008 and 2009, and an additional $1.36 billion in 2010. Corresponding costs (the overhead cost of maintaining WoW’s virtual world) totaled a mere $404 million in the first two years mentioned, and $241 million in 2010. This means that WoW subscriptions have generated gross margins over 80% consistently. Since WoW has very high operating leverage any decline in revenue will have dramatic effects on the bottom line.

Forbes takes a detailed look into underlying finances of ActivisionBlizzard, and Vivendi's on-going efforts to sell its stake in the company. Diablo3 cash-shop revenues are not mentioned, but this would explain Blizzard's desperation to diversify from WoW subscription revenues."
Link to Original Source

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Why Warhammer Failed - Insider Story

sinij sinij writes  |  more than 4 years ago

sinij (911942) writes "EA insider, airs dirty laundry over what went wrong with Warhammer and what could this mean for upcoming Bioware Old Republic mmorpg.

Anyway, back to Warhammer. We shouldn’t have released when we did, everyone knows it. The game wasn’t done, but EA gave us a deadline and threatened the leaders of Mythic with pink slips. We slipped so many times, it had to go out. We sold mor ethan a million boxes, and only had 300k subs a month later. Going down every since. It’s “stable” now, but guess what? Even Dark Age and Ultima have more subs than we have. How great is that? Games almost a decade make more money than our biggest project.

Read it all here! "

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sinij sinij writes  |  about 8 years ago

sinij (911942) writes "I'm tired of hypocritical complaints about canned and outsourced customer support from people that given choice, will switch brand/provider/subscription to save extra 5%.

A while ago I had to write some customer support scripts as part of my work turning around small telecom. These scripts were badly needed, some of the people that were doing technical support were outright abusive ether without realizing it (cultural differences) or as a way to get let go and collect unemployment or as a way to channel their frustration with the universe on unwilling victims.

Script and demonstrative firing for not following it drastically improved things by eliminating what-were-they-thinking calls and subsequent PR nightmares. Most calls are trivial and can be scripted - they are ether RTFM, 12-oclock flashers that are too cheap to pay for 'complete install' option and are too stupid to follow step-by-step instructions or people venting about things we can't/won't change.

You also have to realize that CS/TS is never about helping people, its all about customer retention at lowest cost - when you have somebody to yell at when problems happen you are not as likely to stop paying. Trying to help customers cost a lot more, often cost-prohibitive, and leads to customers relying on your technical support to solve every single, no matter how trivial or marginally related problem. My favorite example for scripts is a four hour recording of a complicated problem that that resulted in service costs being equal to TWO (2) year profit from that client.

I understand everyone would love to have perfect customer support, where they deal directly with a professional that tries to work on your problem. Thing is, unless you are enterprise client brining thousands of dollars of profit you are not going to get it. Your bargain discounted plan that you switched to save 5% from your last deal typically has 10-20% profit margin and can't support anything better than scripted scapegoat support. Most people want cheap, quality service, right away and all the time - you can do maybe 1.5 of these things at once.

Another problem with first tier technical support is that all qualified people move on/get promoted, resulting in bulk of people working at first-tier support are ether recently hired students that don't plan on sticking around, immigrants with language/cultural difficulties or people with significant social/attitude/whatever problems. Without canned script, that strictly enforced, you end up with few people that end up better-off and most that work significantly worse. You also cannot allow exceptions for qualified people or next time you fire some asshat for trying to have phone sex with a customer (true story) you will get sued for discrimination or selective enforcement."

Journals

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Necessity of enforced customer support scripts

sinij sinij writes  |  about 8 years ago

I'm tired of hypocritical complaints about canned and outsourced customer support from people that given choice, will switch brand/provider/subscription to save extra 5%.

A while ago I had to write some customer support scripts as part of my work turning around small telecom. These scripts were badly needed, some of the people that were doing technical support were outright abusive ether without realizing it (cultural differences) or as a way to get let go and collect unemployment or as a way to channel their frustration with the universe on unwilling victims.

Script and demonstrative firing for not following it drastically improved things by eliminating what-were-they-thinking calls and subsequent PR nightmares. Most calls are trivial and can be scripted - they are ether RTFM, 12-oclock flashers that are too cheap to pay for 'complete install' option and are too stupid to follow step-by-step instructions or people venting about things we can't/won't change.

You also have to realize that CS/TS is never about helping people, its all about customer retention at lowest cost - when you have somebody to yell at when problems happen you are not as likely to stop paying. Trying to help customers cost a lot more, often cost-prohibitive, and leads to customers relying on your technical support to solve every single, no matter how trivial or marginally related problem. My favorite example for scripts is a four hour recording of a complicated problem that that resulted in service costs being equal to TWO (2) year profit from that client.

I understand everyone would love to have perfect customer support, where they deal directly with a professional that tries to work on your problem. Thing is, unless you are enterprise client brining thousands of dollars of profit you are not going to get it. Your bargain discounted plan that you switched to save 5% from your last deal typically has 10-20% profit margin and can't support anything better than scripted scapegoat support. Most people want cheap, quality service, right away and all the time - you can do maybe 1.5 of these things at once.

Another problem with first tier technical support is that all qualified people move on/get promoted, resulting in bulk of people working at first-tier support are ether recently hired students that don't plan on sticking around, immigrants with language/cultural difficulties or people with significant social/attitude/whatever problems. Without canned script, that strictly enforced, you end up with few people that end up better-off and most that work significantly worse. You also cannot allow exceptions for qualified people or next time you fire some asshat for trying to have phone sex with a customer (true story) you will get sued for discrimination or selective enforcement.

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