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Comments

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The Case For a Safer Smartphone

sinij Re:Statistics (184 comments)

Well, this clearly means that it is safe to drink and drive.
 
What, no? Well then put the f*&$ing cellphone down while you drive.

4 days ago
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Theo De Raadt's Small Rant On OpenSSL

sinij Re:Hindsight is 20/20 (301 comments)

Google can afford to audit the code, and has reasonable expectation of meaningful results. The rest of us? Not so much.
 
Are there any decent automated code auditing tools that could be used by smaller shops?

about a week ago
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Theo De Raadt's Small Rant On OpenSSL

sinij Re:Why OpenSSL is so popular? (301 comments)

OpenSSL is still better than the alternative - home-brewing your own crypto.

about a week ago
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Theo De Raadt's Small Rant On OpenSSL

sinij Why OpenSSL is so popular? (301 comments)

Why OpenSSL is so popular? It has FIPS-certified module, and this becomes important for selling your product to the government.

So what could be done to prevent something like this from happening in the future? People will keep writing bad code, this is unavoidable, but what automated tests could be run to make sure to avoid the worst of it? Someone with direct development experience please educate the rest of us.

about a week ago
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Navy Debuts New Railgun That Launches Shells at Mach 7

sinij Re:Difficult to defend against (630 comments)

Of course there will be some way to defend against this. It might not exist today, but at some point in the future it will be standard-issue equipment.
 
To speculate, if you could use magnetic fields to accelerate, you can also use magnetic fields to decelerate or redirect. Or you could design ships where March7 projectiles could go through them without inflicting much damage, so it would take 100s of hits from this slow-firing weapon to destroy the target. Or you could use submersion, even couple meters of water will absorb substantial portion of projectile's kinetic energy. Or you could play billiard with another railgun.

about a week ago
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Study: Video Gamer Aggression Result of Game Experience, Not Violent Content

sinij Re:Nintendo Hard (179 comments)

It did, I am on my way to your house to murder everyone in a cold blood.

about two weeks ago
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Samsung Claims Breakthrough In Graphene Chip Design

sinij Take that peak silicone! (88 comments)

This is alternative silicone we all were waiting for, so now we can have less reliable, a lot more expensive "eco" solution to all our computing needs.

about two weeks ago
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French, Chinese Satellite Images May Show Malaysian Jet Debris

sinij Evidence that media cycle is useless (103 comments)

Jet is missing, not a regular occurrence but this is not a world-changing event that warrants such extensive coverage. This disappearance will not affect many lives or change the course of history. Enough already.

about three weeks ago
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Russian Civil Law Changed By Wikimedia

sinij Russia has very low rule of law (88 comments)

Russia has very low rule of law, as such if this was ISO spec - they are not following it.

about a month ago
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Russian Army Spetsnaz Units Arrested Operating In Ukraine

sinij Re:Authoritarian Oligarchy vs. Democracy (623 comments)

Fist fights are fairly mundane occurrence in Ukrainian parliament. Cultural differences aside, categorically this is not that different from GOP calling Obama antichrist from Kenya and/or shouting "lies!" during congressional speeches.

Yes, they tried to repeal the language law and it got vetoed. How many times did US congress tried to repeal ACA? I think in both cases system worked as intended.

Entirety of Russian economy is oil and gas exports. Ukraine doesn't have these mineral riches and economic boost isn't there.

The main issue with Ukrainian economy is that Yushenko/Tymoshenko team had very poor understanding of how to manage economy and instead of helping managed to amplify 2008 crisis. This is why they got turfed so hard (with 5% popular vote) and this is partially why Yanukovich imprisoned Tymoshenko. The mismanagement was of criminal negligence proportions.

about a month ago
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Russian Army Spetsnaz Units Arrested Operating In Ukraine

sinij Re:Authoritarian Oligarchy vs. Democracy (623 comments)

There are no "two" of Ukraine, this division is part of Kremlin's false narrative.

East Ukraine has Russian-speaking majority with Ukrainian-speaking minority and West Ukraine has Ukrainian-speaking majority with Russian-speaking minority. Russian and Ukrainian languages are close enough that speakers can understand each other just by speaking their own language. Regardless, nearly every Ukrainian speaks both languages - Russian and Ukrainian since both are studied in school, and with languages being so close it is very easy to learn both. Presently, both languages are officially recognized.

Current conflict isn't about trade, while trade agreement with EU happen to be a flashpoint that triggered protests, the conflict is about Ukrainian's people right to follow democratic processes without having Kremlin calling all the shots.

At this point both West and East Ukraine are worried about getting invaded by Russia. East Ukrainan Russian-speaking population understand that even if they would do marginally better than Ukrainian-speakers, once invaded and annexed everyone will be relegated to 'provincial' status with Moscow's oligarch interest's calling all the shots. Presently international borders protect Ukrainian business interests from getting dominated by Russian power-structures, after annexation it will be "under new management" in a very short order.

about a month ago
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Russian Army Spetsnaz Units Arrested Operating In Ukraine

sinij Re:How is this about technology Slashdot???? (623 comments)

This set of international events has a small potential to turn our civilization into post-apocalyptic nuclear survival exercise. As such, it is appropriate /. topic of discussion.

about a month ago
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Russian Army Spetsnaz Units Arrested Operating In Ukraine

sinij Authoritarian Oligarchy vs. Democracy (623 comments)

Ukrainian people are seeking democracy. They ousted Yanukovich during Orange Revolution (2008) for rigging elections, they ousted Yanukovich (2014) during Maidan Protests for attempting to amend the constitution, sacking and stacking judicial branch, and pillaging treasury to build his palaces. Twice Ukrainian people rose, twice they succeed. It is very clear Ukrainian people are not interested going back to being Soviet Ukraine.

As a result of this struggle, Putin sees Ukrainian protests as a direct threat to his dictatorship, least Maidan escalate into 'Russian Spring'. As such, he is willing to risk sanctions, isolation from West, and a shooting war in order to destabilize Ukraine at all costs. That why Crimea annexation, that why Soviet-era propaganda trying to paint Ukrainian protesters as radicals/nazis, that why he is sending covert ops into the rest of Ukraine.

What is more interesting, is that Russian KGB learned a great deal how to use Internet to misdirect and confuse otherwise very clear issue. Reading the comments sections of all major new sources you can clearly see paid shills spewing Kremlin's talking points and/or trying to derail the conversation.

about a month ago
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Google Blurring Distinction Between Ads and Organic Search Results

sinij Re:Search poisoning (187 comments)

Dear shill. Nobody wants to see ads, as such "want to see the ads" statement gave you away as a post-for-hire.

Search engine primary function is to facilitate search, any other function, like getting you to buy stuff is very distant secondary purpose. If this secondary purpose impedes primary function in any way, then it is flawed product and is not doing its job well.
 
  If you get too greedy trying to trick us into buying stuff, then you will be shown the door. We will use Yellow Pages if we must.

about a month ago
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Google Blurring Distinction Between Ads and Organic Search Results

sinij Search poisoning (187 comments)

If they start poisoning search with for-profit results Google will be quickly reminded that they are not the only search engine in town.

I don't know what they are thinking, but there is no brand loyalty for any web service. There is only usability and convenience. Sure, Google is convenient, but if they take a dump on usability #2 search engine will laugh all the way to the bank.

about a month ago
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AT&T, Audi Announce In-Car 4G LTE Plans, Starting At $99 For 6 Months

sinij In-car phones (74 comments)

Remember 2G? Many cars that predate it are still on the road.

In a couple of years this will be as desirable as mid-90s in-car phones. Meanwhile you will pay higher sticker price.

about a month ago
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New Blood Test Offers Early Warning for Alzheimer's Onset

sinij Re:Coffee (86 comments)

IAmTryingThisDietRightNowButWhyIAmHereAgain?!
 
*Furiously shuffles away with his walker*

about a month ago
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Genome Pioneer, X Prize Founder Tackle Aging

sinij Cause is not so clear (130 comments)

Following your 'logic', solving "shitload of other issues" would cause shitload of other problems. Your argument for ignorance overlooks all the positives of such discovery and instead presents hypothetical drawbacks in opposition.

Yes, you are correct in pointing out that old age problems like Alzheimers will still remain with us and possibly become leading source of death, so how we die will likely change. Did you make the same argument against research into cardiology when leading source of death was heart attacks?

about a month ago

Submissions

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ActivisionBlizzard numbers - WoW providing 30% of the revenue

sinij sinij writes  |  about a year and a half ago

sinij (911942) writes "

World of Warcraft (WoW) has helped ATVI maintain its stock price, with this one single game providing roughly 30% of the revenue for the entire company via its expansion packs and monthly payments. Subscription revenue alone totaled $1.2 billion both in 2008 and 2009, and an additional $1.36 billion in 2010. Corresponding costs (the overhead cost of maintaining WoW’s virtual world) totaled a mere $404 million in the first two years mentioned, and $241 million in 2010. This means that WoW subscriptions have generated gross margins over 80% consistently. Since WoW has very high operating leverage any decline in revenue will have dramatic effects on the bottom line.

Forbes takes a detailed look into underlying finances of ActivisionBlizzard, and Vivendi's on-going efforts to sell its stake in the company. Diablo3 cash-shop revenues are not mentioned, but this would explain Blizzard's desperation to diversify from WoW subscription revenues."
Link to Original Source

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Why Warhammer Failed - Insider Story

sinij sinij writes  |  more than 3 years ago

sinij (911942) writes "EA insider, airs dirty laundry over what went wrong with Warhammer and what could this mean for upcoming Bioware Old Republic mmorpg.

Anyway, back to Warhammer. We shouldn’t have released when we did, everyone knows it. The game wasn’t done, but EA gave us a deadline and threatened the leaders of Mythic with pink slips. We slipped so many times, it had to go out. We sold mor ethan a million boxes, and only had 300k subs a month later. Going down every since. It’s “stable” now, but guess what? Even Dark Age and Ultima have more subs than we have. How great is that? Games almost a decade make more money than our biggest project.

Read it all here! "

top

sinij sinij writes  |  more than 7 years ago

sinij (911942) writes "I'm tired of hypocritical complaints about canned and outsourced customer support from people that given choice, will switch brand/provider/subscription to save extra 5%.

A while ago I had to write some customer support scripts as part of my work turning around small telecom. These scripts were badly needed, some of the people that were doing technical support were outright abusive ether without realizing it (cultural differences) or as a way to get let go and collect unemployment or as a way to channel their frustration with the universe on unwilling victims.

Script and demonstrative firing for not following it drastically improved things by eliminating what-were-they-thinking calls and subsequent PR nightmares. Most calls are trivial and can be scripted - they are ether RTFM, 12-oclock flashers that are too cheap to pay for 'complete install' option and are too stupid to follow step-by-step instructions or people venting about things we can't/won't change.

You also have to realize that CS/TS is never about helping people, its all about customer retention at lowest cost - when you have somebody to yell at when problems happen you are not as likely to stop paying. Trying to help customers cost a lot more, often cost-prohibitive, and leads to customers relying on your technical support to solve every single, no matter how trivial or marginally related problem. My favorite example for scripts is a four hour recording of a complicated problem that that resulted in service costs being equal to TWO (2) year profit from that client.

I understand everyone would love to have perfect customer support, where they deal directly with a professional that tries to work on your problem. Thing is, unless you are enterprise client brining thousands of dollars of profit you are not going to get it. Your bargain discounted plan that you switched to save 5% from your last deal typically has 10-20% profit margin and can't support anything better than scripted scapegoat support. Most people want cheap, quality service, right away and all the time - you can do maybe 1.5 of these things at once.

Another problem with first tier technical support is that all qualified people move on/get promoted, resulting in bulk of people working at first-tier support are ether recently hired students that don't plan on sticking around, immigrants with language/cultural difficulties or people with significant social/attitude/whatever problems. Without canned script, that strictly enforced, you end up with few people that end up better-off and most that work significantly worse. You also cannot allow exceptions for qualified people or next time you fire some asshat for trying to have phone sex with a customer (true story) you will get sued for discrimination or selective enforcement."

Journals

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Necessity of enforced customer support scripts

sinij sinij writes  |  more than 7 years ago

I'm tired of hypocritical complaints about canned and outsourced customer support from people that given choice, will switch brand/provider/subscription to save extra 5%.

A while ago I had to write some customer support scripts as part of my work turning around small telecom. These scripts were badly needed, some of the people that were doing technical support were outright abusive ether without realizing it (cultural differences) or as a way to get let go and collect unemployment or as a way to channel their frustration with the universe on unwilling victims.

Script and demonstrative firing for not following it drastically improved things by eliminating what-were-they-thinking calls and subsequent PR nightmares. Most calls are trivial and can be scripted - they are ether RTFM, 12-oclock flashers that are too cheap to pay for 'complete install' option and are too stupid to follow step-by-step instructions or people venting about things we can't/won't change.

You also have to realize that CS/TS is never about helping people, its all about customer retention at lowest cost - when you have somebody to yell at when problems happen you are not as likely to stop paying. Trying to help customers cost a lot more, often cost-prohibitive, and leads to customers relying on your technical support to solve every single, no matter how trivial or marginally related problem. My favorite example for scripts is a four hour recording of a complicated problem that that resulted in service costs being equal to TWO (2) year profit from that client.

I understand everyone would love to have perfect customer support, where they deal directly with a professional that tries to work on your problem. Thing is, unless you are enterprise client brining thousands of dollars of profit you are not going to get it. Your bargain discounted plan that you switched to save 5% from your last deal typically has 10-20% profit margin and can't support anything better than scripted scapegoat support. Most people want cheap, quality service, right away and all the time - you can do maybe 1.5 of these things at once.

Another problem with first tier technical support is that all qualified people move on/get promoted, resulting in bulk of people working at first-tier support are ether recently hired students that don't plan on sticking around, immigrants with language/cultural difficulties or people with significant social/attitude/whatever problems. Without canned script, that strictly enforced, you end up with few people that end up better-off and most that work significantly worse. You also cannot allow exceptions for qualified people or next time you fire some asshat for trying to have phone sex with a customer (true story) you will get sued for discrimination or selective enforcement.

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