Capcom Online Store - Customer Service is Ineptwebrunner writes "At Capcom's Online Store (http://shop.capcom.com/store/capcomus/DisplayStoreHomePage) they had a deal — pre-order the new Phoenix Wright game and get a free plush Phoenix. I ordered two, one for me and one for my friend. The game's release date came and went, nothing. Unable to find a phone number for support, I contacted their support page.
After sending a couple of emails without a response, I received a message (sent to everyone who had pre-ordered I assume) saying they were sorry, and here was some compensation. Unfortunately the compensation was useless — it was a 5% coupon code, only usable in November. Why would I order something from them when I still had no way of knowing I would receive the first thing? Anyway, they promised it would ship "early november". Mid november hit, and I sent another email, with no response. I sent another one, and they just told me, sorry it's backordered. I sent another email asking if there was a reason it was backordered and when I could expect it. Then, insultingly, I received THE SAME form letter telling me it was backordered. The original email they sent was still visible in the reply quote text, but they sent it to me again. I then sent another email complaining about my email not being read. And got no response. I sent another, and four days later received an email saying that the game shipped. I received it last week, but there were no plush toys. Furious, I sent another email outlining how I've been wronged every step in the process and I demand compensation. I sent another, and another. I finally got a response- and it just said, be patient, the game shipped. WELL YES. It shipped. I have it, but the order was NOT COMPLETE. I caution everyone never to shop at the Capcom Online Store, or any Digital River run store again — and I caution Capcom to find a provider that can actually provide the service they promise."