An anonymous reader writes: Hello,
My name is Cris Mitchell and i'm the publisher of an educational website for Photographers called ProPhotoResource.com, We currently have over 12k photographer members across the globe.
As mentioned above, ProPhotoResource.com was scrubbed and cleaned of any offending code within minutes of the notification and we have now been waiting over two days for a review of the site to restore our name and get us back online.
While some might feel that Google are doing internet citizens a service, in actuality they are killing small businesses just like mine in the process. We have spent over 5 years building good will on the internet which has now been completely obliterated by a simple 'fully automated' process, with no throat to choke when the process breaks.
What is most infuriating with this matter is that it only took Google seconds to disrupt my site, but who know's how long to restore it. There are no published reinstatement times listed on their site that we could find. Some folks report the process taking up to 4 weeks to complete the review. Judge, jury and executioner will be played by a 'fully automated' script. No SLA, no license agreement, and nobody to call to explain the situation.
While some members and Twitter followers of @CrisMitchell claim that google has not taken us OFFLINE because you can still reach the site by choosing to ignore the warning or by using another browser such as Internet Explorer, this is only partially true because ignoring the warning breaks the CSS and all the links in the site. Our records also indicate only 16% of our visitors are using the Internet Explorer browser. To us this is the equivalent of standing on the street corner and saying "Kiss me it's just a Cold Sore" It's just not gonna happen.
While we completely understand the severity of the situation at the same time there are no published contact numbers on the google website of who to contact to expedite this matter,in the mean time we are losing existing and potentially new members to our site.
Over the weekend we have received an outpouring of support and sympathy from other small business owners who have gone through the same issue, many who did not have the resources to recover and had to shut down their websites.
If you feel this is a newsworthy story, I welcome the opportunity to speak with you further about our situation.
In the interim, I thank your for your time and consideration.