I like to put on my foggy old codger act to coddle them along;
"Start...run....event....viewer.....Oh, it's not good, I'll never remember all this. Do you want me to go to the computer and you can talk me through it? Oh, that's so good of you. It takes so long to start up, my grandson built it for me, but I don't know how to use it, really.....Oh, I think it's stuck, I'll have to turn it off and turn it on again, that what he always tells me to do, hee-hee-hee...etc, etc..."
Then WireShark tells me their IP address and I tell