Anybody having a modicum of tech support experience would know that even "point and click" is overly complicated for plenty of average people. :P
"Yes, I need you to turn it off and on again. You need to pull the trigger and slide back th-no, don't worry sir, we already dispatched an ambulance. Now, has your remaining hand stopped bleeding? Sir, I need you to stop the bleeding first before we can proceed. Now, hold the handle with your teeth an- sir? Sir?"