I manage both Macs and PC's and I call bullshit. It's true that I get fewer urgent help desk calls from my Mac users, but that doesn't mean they take less work to keep running. It is much easier to push out configuration changes and software to the PC's, and there are a wealth of mature add-on management utilities that work really well with PC's. The Mac tools are just not as polished.
There are also a bunch of undocumented networking compatibility issues on the Macs that I have to work around, and Apple just doesn't seem to care about. Each iOS update brings new compatibility problems, just like with Windows. Apple won't let me install OSX server in a hvpervisor not hosted on Apple hardware so I can run the management tools on a real server.
I get just as many hardware bugs with the Apple machines as I do with the PC's.
Physically, the PC's I buy are much easier and cheaper to repair. Mac hardware keeps getting harder and harder to repair. One upon a time, I had some G4 iMacs that I could replace hard drives in under 10 minutes. All it took was loosening a few screws, the back popped off, and all components were laid bare. The entire PPC Mac line was beautifully designed for easy repair. The first generation Intel iMacs took me 45 minutes to replace a hard drive, and that was after I was practiced at it. More recently I had to replace a keyboard on a late model Macbook Pro. There were 55 screws holding the keyboard in. Just the keyboard. That's not to include the work involved dismantling the entire laptop first. I have pictures to prove it.
On top of all that supporting the macs takes longer because the user base is so much smaller. Virtually every PC problem I come across has been solved already. All it takes is a simple google search. I can't always do that for Mac problems.
Mac external ports change with every generation, so I have to keep buying new adapters to support each new fleet of laptops.
That brings us to Apple's planned obsolescence. I had an x-serve obsoleted after 3 or 4 years because Apple didn't want to support its boot loader. They did about the same thing in 2014 when they dropped support for some macs that were just 5 years old. On the other hand, Windows 10 supports 10 year old hardware, with no planned obsolescence. I have Mac pros at work that are obsolete for OSX, but they still Windows like a champ.
Costwise, he has a point about the Macs not being much more for base-line configurations. But, that cost delta grows quickly as you start upgrading components, especially considering that I can selectively upgrade prices on PC components, even if I have to go off the reservation and buy after-market. The cheapest macs with discrete graphics as an 27" iMac for $1800 or a Macbook Pro for $2,500.
Don't get me wrong. I'm not a Mac hater. There are a lot of great things about OSX, and it has Windows beat in a lot of ways. The Mac build quality is the best in the business, and I never get an out-of-the-box failure. But, you could call my an Apple hater. I despise they way Apple segregates their product lines, and I swear they purposefully try to make their products harder to support.