Netflix is getting hammered with PR and backroom dealings by the media companies that don't really want it to succeed. If they raise prices or simply don't negotiate to allow Netflix to even have their shows, they reduce Netflix influence. Luckily, Netflix has started creating their own shows and they are ALL killing everyone else as far as quality. Stranger Things, Luke Cage, Daredevil, House of Cards, Orange is the New Black, they are actually making content that is worth watching. Everyone else is trying to set up their own streaming service, but in the end, none of those services will survive past life support against superior capabilities by players like Netflix and Amazon.
Your issue with Netflix sounds like an ISP issue or a device issue, not a Netflix issue.