Non-exclusive doesn't mean anyone can get a franchise agreement. The problem is that even with massive complaints, the exclusivity agreements remain in effect. It's simply impossible for any other provider to get an agreement with the same terms TWC gets. And though technically illegal, NY courts only allow for local arbitration of said contracts which are adjudicated by local politicians. By the time this is even permitted to go to a non-local judge you spent a good 10 years in court.