I'm not sure why people say this.
I recently purchased my first android phone. People say that it is 'open'. But, people say a lot of things.
My phone isn't open. It's very much locked down. If I want to delete an application like 'Sprint Nascar Cup' - I can't. It won't let me.
If I call up Sprint customer support and ask them how to delete it, they tell me it's impossible. I know, because I asked. It can't be done.
'Rooting' the phone is possible; but it violates your warranty, it forfeits your right to customer service, and comes with some risk of bricking your phone. If you are willing to take that risk; how is that any different from what is available with the iPhone?
reasonable expenses shouldn't exceed the average cost that a data recovery business would charge. And it would be simple enough to see that the drive is okay, that all you need is to fix the missing files in question. If I had to guess, I'd say $99 max comes to mind.
I say the simplest option would be to provide some free service. Maybe a couple year's worth. This way they wouldn't have to write out a check to everyone. I'm not saying this isn't a bad thing that happened, but I'm just thinking of easy solutions for both sides. (Thankfully, I don't use McAfee.)
Replying here in the comments since we all know people don't read the summary, much less the article.
Slashdot is also involved in reimbursing McAfee users who have fallen victim to this problem.
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After the last of 16 mounting screws has been removed from an access cover, it will be discovered that the wrong access cover has been removed.