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Time Warner Cable Experiences Nationwide Internet Outage

Unknown Lamer posted about 2 months ago | from the left-the-intern-alone-for-30-seconds dept.

The Internet 133

Wolfrider (856) writes Reports are coming in from multiple U.S. states that TWC is having a major Internet outage since early this morning. ... TWC's customer service reps are reportedly a bit overwhelmed by call volume at the moment, and no ETA yet. According to CNET, most locations should be more-or-less back online as of 7 a.m. EDT or so (my TWC connection came back around 7:30 a.m. EDT). TWC says it's maintenance gone wrong: In response to a query by CNET, Time Warner Cable issued this statement: "At 430am ET this morning during our routine network maintenance, an issue with our Internet backbone created disruption with our Internet and On Demand services. As of 6am ET services were largely restored as updates continue to bring all customers back online."

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shoot the admins (5, Funny)

alen (225700) | about 2 months ago | (#47764433)

this level of incompetence clearly deserves the penalty of death
my kids woke up this morning and couldn't watch their Phineas and Ferb cartoons. my oldest kid had to actually read a book to pass the time before camp and a trip to the museum

Re:shoot the admins (1)

B33rNinj4 (666756) | about 2 months ago | (#47764451)

That must have been torture for them. I'm praying for their safe recovery.

Re:shoot the admins (0)

Anonymous Coward | about 2 months ago | (#47764457)

Oh, the humanity!

Re:shoot the admins (1)

Anonymous Coward | about 2 months ago | (#47764571)

my kids woke up this morning and couldn't watch their Phineas and Ferb cartoons.

I hope you reminded them that there is only 5 days of summer vacation left before school comes along just to end it. And that the current problem for them will be trying to figure out how to spend it. Without Cable/Internet. ;)

Re: shoot the admins (1)

belg4mit (152620) | about 2 months ago | (#47764783)

Well done you.

Re:shoot the admins (1)

JackieBrown (987087) | about 2 months ago | (#47764951)

Depends where. In San Antonio, public schools started this Monday and private schools started last week.

Re:shoot the admins (3, Funny)

MachineShedFred (621896) | about 2 months ago | (#47765433)

Same with Cincinnati, OH. The little crumb crunchers are already done with screwing around for the summer.

Re:shoot the admins (0)

Anonymous Coward | about 2 months ago | (#47766617)

There's 104 days of summer vacation... always 104 days, yesterday it was 104 days, today it's 104 days, and tomorrow.. that's right.. still 104 days of summer vacation.

Re:shoot the admins (4, Funny)

Anubis IV (1279820) | about 2 months ago | (#47764847)

I hope you seized the opportunity to share at least 2 or 3 eyeroll-inducing "back in my day..." stories. Otherwise, I don't know how else you could have possibly salvaged such a fiasco.

Re: shoot the admins (2)

jd2112 (1535857) | about 2 months ago | (#47765331)

Back in my day we didn't have history class as most of it hasn't happened yet. We had to worry about getting eaten by a velociraptor on the way to school instead.

Re: shoot the admins (1)

gmagill (105538) | about 2 months ago | (#47765743)

That musta been you I saw at the Flintstones Museum [creationmuseum.org]

Re:shoot the admins (4, Interesting)

MachineShedFred (621896) | about 2 months ago | (#47765457)

I get the sarcasm, but this outage almost screwed me - I was scheduled to work from home today so I could be here for a service appointment. With no data service, I can't do that.

There are real uses for home Internet connections besides porn and Twitter, you know. =)

Re:shoot the admins (2, Insightful)

praxis (19962) | about 2 months ago | (#47765867)

I get the sarcasm, but this outage almost screwed me - I was scheduled to work from home today so I could be here for a service appointment. With no data service, I can't do that.

There are real uses for home Internet connections besides porn and Twitter, you know. =)

If it is important you don't get screwed then a redundant connection at home might be the answer rather than trusting a consumer cable company. Unless you were exaggerating with the "screwed" and could just afford to take the day off.

Re:shoot the admins (1)

antdude (79039) | about 2 months ago | (#47769043)

No backup Internet service? I have dial-up for these Internet emergencies. :)

Re:shoot the admins (0)

Anonymous Coward | about 2 months ago | (#47765647)

Worse, I didn't get a shot at first post as well as my always clever forum postings in general! The interweb is still recovering.

shoot the admins (1)

saleenS281 (859657) | about 2 months ago | (#47765997)

No need to shoot them. They just need to be replaced. I hear comcast's network is ALWAYS up. I bet if we just got ahold of their admins... maybe through a merger... service would be WAY more reliable. Don't all you customers want more reliable service? Just support the merger!

Re:shoot the admins (1)

Jane Q. Public (1010737) | about 2 months ago | (#47766049)

Cable service in my area has been out a lot lately. Usually for only short periods.

A technician told me they are making network changes "because Comcast bought us". Apparently nobody told him it wasn't a done deal.

Re:shoot the admins (2)

jellomizer (103300) | about 2 months ago | (#47766147)

While for the standard home user, 4:30-7:30 outage, means you have to forgo your morning entertainment. However there are a lot of small/mid sized businesses dependent on TWC for their operations.

I just wish they would send me an email about the outage so I know not to try to reboot my wireless router then my cable modem. Then plug my PC to the cable modem to see where the connectivity down.

(BTW I was kidding about the email notification)

Re:shoot the admins (1)

antdude (79039) | about 2 months ago | (#47768969)

TWC just wants your family to buy their TV service to watch cartoons. :P

I was affected (5, Informative)

Anonymous Coward | about 2 months ago | (#47764447)

My time Warner went out sometime around 4:30 EST this morning, oddly enough it came back up before I was awake (IRC logged my disconnect) and with IPv6 service finally, it's a good chance they had a hiccup doing a mass switch to IPv6

Re:I was affected (0)

Anonymous Coward | about 2 months ago | (#47764873)

I noticed this as well, I actually got 4 IPv6 address for some reason...
Now that everything is back up and running I only have one IPv6 address

Re:I was affected (1)

JackieBrown (987087) | about 2 months ago | (#47764957)

it came back up before I was awake (IRC logged my disconnect) and with IPv6 service finally

Guess it's time to turn that on on my router...

Re:I was affected (0)

Anonymous Coward | about 2 months ago | (#47765019)

Me too. My modem showed all was well, so I rebooted it. Then rebooted my router. Then connected directly from modem to computer (I know, I know). Finally gave up and figured I'd call tech support later today. Then I checked it right before work and hey, it worked!

Re:I was affected (0)

Anonymous Coward | about 2 months ago | (#47765039)

Which area? No IPV6 in Raleigh-Durham area yet :(

Re:I was affected (1)

antdude (79039) | about 2 months ago | (#47769013)

Same here with my friend and me in Southern CA, USA: ...
[03:58am] * Ant is away: (Auto-Away after 120 mins) [BX-MsgLog On]
ï½ï½ï½ Connection closed from irc...: Remote end closed connection
ï½ï½ï½ BitchX: Servers exhausted. Restarting. ...
03:58AM ï½ï½ï½ Ant [~ant@...socal.res.rr.com] has joined #linux
ï½ï½ï½ Topic (#linux): http://preview.tinyurl.com/muy... [tinyurl.com]
ï½ï½ï½ Topic (#linux): set by Ant!~ant@...socal.res.rr.com at Wed
                    Aug 27 00:27:20 2014 ...
03:58AM ï½ï½ï½ KaT [~kat@...socal.res.rr.com] has joined #linux ...

We were glad to be asleep to miss the outage. I hate it when my Internet service goes out like that. :(

Comcast (5, Funny)

bondsbw (888959) | about 2 months ago | (#47764455)

TWC: "Surely only Comcast can save us! Please allow the merger!"
Government: "Well golly gee, what a great idea!"

Re:Comcast (4, Insightful)

gstoddart (321705) | about 2 months ago | (#47764671)

TWC: "Surely only Comcast can save us! Please allow the merger!"
Government: "Well golly gee, what a great idea!"

Comcast: Mwuhahahaha ... no data caps(*), bitches [slashdot.org] .

(*) You can buy all the data you want like suckers, and we'll keep getting away with crap like this once we're the only game in town.

Re:Comcast (2, Insightful)

bouldin (828821) | about 2 months ago | (#47764779)

Don't worry, in 20 years your only choice will be google.

Think that's hyperbole?

http://fiber.google.com/about2 [google.com]

I'm a big fan of google right now, but let's see how long "don't be evil" lasts once Larry and Sergey have moved on, and MBA brain damage is calling the shots.

Re:Comcast (0)

gstoddart (321705) | about 2 months ago | (#47764787)

I'm a big fan of google right now, but let's see how long "don't be evil" lasts once Larry and Sergey have moved on, and MBA brain damage is calling the shots.

Some of us would argue they gave up on "don't be evil" quite some time ago.

I don't disagree, however, that a future Google will be even more evil.

Re:Comcast (0)

Anonymous Coward | about 2 months ago | (#47765479)

but let's see how long "don't be evil" lasts

You wrote that in the present tense, rather than the past. Too bad Slashdot *still* doesn't have an edit button...

Re:Comcast (1)

Psykechan (255694) | about 2 months ago | (#47766319)

The lack of an edit button is a feature and not a bug. It mimics verbal communication in that someone can correct their statement with an additional statement but their first statement still was heard and processed by the listener.

Having the ability to edit, even one that marks posts as edited or even shows revisions, makes conversation shaky. Posters often have to QFT in order to have their statements be resistant to potential edits. Conversations can still be parsed and followed but it is nowhere near as easily understandable as before.

It can be argued that Slashdot only exists as a place for dialog as the news stories here are often older than ones in printed media. Once beta is crammed into live, you can have your edit button.

Re:Comcast (1)

Dragonslicer (991472) | about 2 months ago | (#47766665)

One option I've seen on other message boards is that you can't edit anything you posted, but you can add a postscript. The only real difference between that and replying to your own post is that readers would see your postscript before the 20 replies instead of after them.

If edits were allowed (1)

justthinkit (954982) | about 2 months ago | (#47768859)

You could edit your civilized +5 post, turning it into a troll fest. Yet still having the same +5 rating. To deal with that, /. would have to throw out the ratings for any edited post. Then those mod points would be wasted. More mod points would be needed. Users edit their posts once a minute. SkyNet would be the result.

Re:Comcast (1)

ColdWetDog (752185) | about 2 months ago | (#47766499)

Don't be evil? That packet left the switch awhile back....

Re:Comcast (1)

DigiShaman (671371) | about 2 months ago | (#47766685)

Yeah, and in that 20 years, all of the jobs will be overseas managed by both people and equipment overseas. America will be the land of the global elite much how London is now as a city. The poor will still be there to take care of local services; poor because too may people competing for too little jobs. A true have / have-not society.

The future of America in 20 years will be one with a severally if not totally diminished middle class.

As a Time Warner User (5, Informative)

Shadow99_1 (86250) | about 2 months ago | (#47764469)

I am on Time Warner at home and when I got up this morning I found I couldn't check my email like I do every morning. I spent a bit of time on it trying to figure out what they had done to the connection and found I could not connect to their DNS servers, but I could connect to remote IPs and even trace route them just fine.

I had to head into work, so I didn't stay to actually call them... But I'm hardly surprised if they have screwed up their DNS. I had changed my DNS settings to use Google's DNS servers for a long time because theirs had issues. More recently I rebuilt my PC and I hadn't changed the settings again so they still use Time Warner's DHCP settings to pull DNS server settings.

Re:As a Time Warner User (1)

Shadow99_1 (86250) | about 2 months ago | (#47764781)

I'll add that this was the case at around 6:30 AM EST when I was getting ready. The TW comment says "As of 6am ET services were largely restored", so it may be DNS was just the only thing left not working when I was still at home.

Re:As a Time Warner User (0)

Anonymous Coward | about 2 months ago | (#47764903)

I use google's DNS servers and could not reach them. I could trace root only so far, about 2 hops then my packets where lost.

Re:As a Time Warner User (0)

Anonymous Coward | about 2 months ago | (#47765385)

Yep - I use Open DNS, and I still couldn't connect to anything. Fixed now, though.

Re:As a Time Warner User (0)

Anonymous Coward | about 2 months ago | (#47764973)

Can confirm. TWC DNS servers are wholly crap. They do some VERY funky stuff, especially with site interception before website request load. Vast difference when compared to using Googles DNS servers.

Re:As a Time Warner User (0)

Anonymous Coward | about 2 months ago | (#47765703)

It isn't just Time Warner that has the DNS problems - Cox Communications also suffers those on occasion. I'll go to pull up a web page and it'll fail. So then I'll go into a file where I keep a small table of IP to site names and key in the IP address and lo and behold it works. So in essence setup your own DNS zone to copy TWC or Cox.

DNS? (2)

neghvar1 (1705616) | about 2 months ago | (#47764495)

When I subscribed to Comcast a while back, there was a 4 day outage. By the second day, I found out that it was due to an attack on the DNS servers. So I went into the gateway and changed mine to Verizon's for the time being.

Re:DNS? (0)

whoever57 (658626) | about 2 months ago | (#47764899)

When I subscribed to Comcast a while back, there was a 4 day outage. By the second day, I found out that it was due to an attack on the DNS servers.

Comcast runs DNS servers? Wow, perhaps I did not need to run my own for all these years! On the other hand, I have not had any problems at my home LAN due to DNS going down.

Can't wait to hear what happened (1)

robstout (2873439) | about 2 months ago | (#47764511)

If it was just DNS, I'll be a bit dissapointed. With stuff like "Internet Backbone" I'm hoping for some major BGP messup.

Re:Can't wait to hear what happened (4, Informative)

thaylin (555395) | about 2 months ago | (#47764601)

It was not just DNS, you could not ping by IP address either. Oddly their DNS would not resolve names other than hulu.com and their own name servers. Wonder if hulu is hosted in their network.

Re:Can't wait to hear what happened (1)

MachineShedFred (621896) | about 2 months ago | (#47765503)

They probably have a peering agreement for edge servers to lighten the load.

Re:Can't wait to hear what happened (1)

disposable60 (735022) | about 2 months ago | (#47765507)

The Hulu co-los are.
The ones hosted at Comcast are hosted at Comcast and so forth and such as.

Re:Can't wait to hear what happened (0)

Anonymous Coward | about 2 months ago | (#47764687)

It wasn't just DNS. My traceroutes to outside IP addresses didn't get past Time Warner. When I left my house at 7:30 to get to the office (late since I was planning on telecommuting today) everything was still down in my area. Their customer support line was overwhelmed to the point of busy signals instead of waiting on hold.

Re:Can't wait to hear what happened (1)

Dragonslicer (991472) | about 2 months ago | (#47766703)

With stuff like "Internet Backbone" I'm hoping for some major BGP messup.

I know the B stands for backhoe, but what do the G and P stand for?

There have been worse outages (3, Informative)

i kan reed (749298) | about 2 months ago | (#47764513)

I mean, a couple hours isn't the worst TWC has ever done. Not even in the past year. This is just a wide problem. No one even bothers to note 12 hour fuckups on a regional scale.

Re:There have been worse outages (5, Interesting)

Charliemopps (1157495) | about 2 months ago | (#47764669)

The level of stress and anxiety on the admins during these outages would break most people. I used to do that and literally could not take it, so I switched to a less stressful job. At least with Cable companies it's only TV and Internet, I had to deal with phones as well. We literally had a man DIE during one of our outages because his family couldn't call 911. Even with data lines only all kinds of things break... Police stations data interconnects... hospitals lose access to databases... power companies might not be able to dispatch. Even small outages are a very big deal, and are taken very seriously. The residential side is irritating but not that big of a deal. It's the commercial side that makes it hard to sleep at night sometimes. The guys that do this, do care... if they didn't they sure as hell wouldn't put up with the miserable job.

Re:There have been worse outages (0)

smooth wombat (796938) | about 2 months ago | (#47764861)

We literally had a man DIE during one of our outages because his family couldn't call 911.

Once again showing why analog is better for phones than digital. When was the last time you ever heard of an analog phone line not able to transmit a call? Now compare that to how many times you've have dropped calls or, in this case, no ability to make a call, on a digital line.

But let's keep saying the move to digital is better than what we had, despite the overwhelming evidence to the contrary.

Re:There have been worse outages (1)

Endlisnis (208453) | about 2 months ago | (#47765569)

I don't know what you mean by "analog", but unless you are talking about a single, physical wire connecting you with the 911 operator, then calls have been routed and core lines have been oversubscribed for decades (several). Even before rotary dial, you had to ask an operator to connect you. They probably had more outages than any modern system.

Re:There have been worse outages (1)

ColdWetDog (752185) | about 2 months ago | (#47766629)

Or maybe this guy was going to die no matter what. This sort of thing happens. While our modern infrastructure is important and we should angst about major fuckups (especially if they involve TWC and friends), even the old unbreakable Bakelite phone / POTS system screwed up from time to time.

The other thing to realize about the current 911 system (at least in the US) is that it is a fairly robust, fairly smart system. In the 'old days' when we had to make sure that paths were clear of T. Rex and raptors, it was often hard to find an address because the caller didn't know where they were. "Rock lane! No Boulder Boulevard! No, Flintstone Freeway!" No we can just look at the map.

But stuff like this is going to fail, Murphy sees to that (genuflects). If somebody actually dies because of a 911 delay, their prognosis is pretty grim anyway.

Re:There have been worse outages (1)

Charliemopps (1157495) | about 2 months ago | (#47767741)

Once again showing why analog is better for phones than digital. When was the last time you ever heard of an analog phone line not able to transmit a call? Now compare that to how many times you've have dropped calls or, in this case, no ability to make a call, on a digital line.
But let's keep saying the move to digital is better than what we had, despite the overwhelming evidence to the contrary.

It was, in fact, and analog POTS line. POTS lines go down all the time... all over the place. The difference is, IP traffic is like an airliner going down... when it happens, it's big and happens to lots of people, so it gets more attention. POTS outages usually effect only a few hundreds people, but there are lots and lots of them all over the place all day long.

ALL telephone service, being analog or or IP phone gets MUXed at the DSA and turned digital within 30k feet of your house anyway. The biggest problems with IP phones is the phone... not the transmission. I've seen the code in those things and it's ridiculously bad. People want cheap phones... When your call is analog to the DSA, it goes digital in a $20k piece of a equipment. THAT's the difference.

Also... if you have fiber on premiss, you'll almost never have an outage. We'd install fiber somewhere and that area would disappear off our alarm board over night. Most outages are Lightening related.

Re:There have been worse outages (1)

flanders123 (871781) | about 2 months ago | (#47765259)

I've been in a similar role. Not only do you have the stress from trying to fix the problem, you have idiotic middle management demanding constant status updates as they sit on top of you, watching your every keystroke because they literally have nothing constructive to do in situations that matter.

I once lost it and snapped at a manager during an outage, in front of many suits in the "war room" and on the conference call. It went something like "I am actually trying TO FIX THE PROBLEM so BACK OFF!" He was irate, but was soon fired for his newly-exposed uselessness....Disclaimer: I don't necessarily recommend this tact :-)

Re:There have been worse outages (0)

Anonymous Coward | about 2 months ago | (#47765615)

This is why monopolistic behavior should be stopped, middle management doesn't even know how bad they are breaking their market - they suffer. I can't imagine this fellow was any more useless than the rest of them. What is needed is that they listen to their technical staff before things shatter like this, as you say the network engineers would rather have things run smoothly.

Re:There have been worse outages (1)

Charliemopps (1157495) | about 2 months ago | (#47767773)

This is why monopolistic behavior should be stopped, middle management doesn't even know how bad they are breaking their market - they suffer. I can't imagine this fellow was any more useless than the rest of them. What is needed is that they listen to their technical staff before things shatter like this, as you say the network engineers would rather have things run smoothly.

It's not monopolistic at all. There are plenty of competitors. If there weren't we wouldn't be having layoffs and sending support overseas. Customers want the cheapest rates possible and will except sub-par service if that's what it takes.

Re:There have been worse outages (0)

Anonymous Coward | about 2 months ago | (#47765775)

We literally had a man DIE during one of our outages

Well, at least it wasn't figurative death.

Coincidence? I think NOT! (1)

Peter Simpson (112887) | about 2 months ago | (#47764523)

Thanks, Comcast!

Customer service.. (1)

daq man (170241) | about 2 months ago | (#47764555)

"TWC's customer service reps are reportedly a bit overwhelmed by call volume at the moment"

So it's just a normal day then? It seems that whenever I call one of these companies all I get is "due to unusually heavy call volume we are experiencing extended hold times".

Re:Customer service.. (1)

i kan reed (749298) | about 2 months ago | (#47764561)

Try calling their cancellation lines after an unannounced rate hike(like I was even using the TV cable, and I'd want to pay more for it).

Is this news? (2)

Cro Magnon (467622) | about 2 months ago | (#47764557)

I haven't had TW for years, but when I did, it was newsworthy when it was actually working.

Re:Is this news? (1)

Dins (2538550) | about 2 months ago | (#47765757)

I've been using them since early April of this year, and so far so good. Aside from this incident, I think there was one other instance where I was down for maybe 15 minutes.

That said, they're overpriced and I don't trust them at all. If the Comcast thing goes through I'll be looking at my options, but unfortunately I don't think I have many good ones.

Earthlink over TWC cable here (1)

unitron (5733) | about 2 months ago | (#47764575)

Couldn't even ping 8.8.8.8, so I suspect it was more than just a problem turning URLs into numerical addresses.

It was so weird to have problems and still have all the lights on the modem lit up (except standby).

Unfortunately there's no novelty factor in having problems with it in general.

Re:Earthlink over TWC cable here (1)

thaylin (555395) | about 2 months ago | (#47764609)

And even then some host names would translate, just not others. Hulu was fine for example.

Re:Earthlink over TWC cable here (1)

Charliemopps (1157495) | about 2 months ago | (#47764651)

I work for an ISP. Trying to figure this stuff out from the consumer side is kind of pointless. When things break this bad, we're bringing things down and back up again faster than you can blink. Even if the problem is just DNS, we might end up turning all the interfaces on the core routers up and down. So your tests might have just been showing you the recovery efforts. Trust me, these things are never as simple as the right person noticing and flipping a switch. I guarantee you there were 20 or 30 bleary eyed techs on a conference call with each other trying to keep their kids quite this morning and thinking to themselves "I really need to retire"

Re:Earthlink over TWC cable here (0)

Anonymous Coward | about 2 months ago | (#47764939)

I will add to this,

Networks do weird things when something major breaks. You will see all kinds of weird paths, random things connect, and all kinds of other abnormal behavior.
The network that connects you to everyone else is so huge and complicated, it makes it almost impossible to predict what will happen to a particular connection when something fails this badly.

Re:Earthlink over TWC cable here (1)

MachineShedFred (621896) | about 2 months ago | (#47765549)

The lights on the modem only mean you're talking to the CMTS on the other end of the neighborhood wiring, and that you were able to provision through DOCSIS.

If they fuck the routing over, you'll have all the blinkinlights in the world, but no packets get where they're supposed to.

And they're the LESS evil giant cable company (5, Interesting)

damn_registrars (1103043) | about 2 months ago | (#47764589)

I was forced (by moving) to switch from TWC to Comcast. I can tell you from experience that everything that is bad about TWC is at least 5x worse with Comcast. TWC fixed this in a matter of hours; if it were Comcast they would have billed the customers for the problem and it wouldn't be working until at least Monday.

Screw-up? (4, Interesting)

geogob (569250) | about 2 months ago | (#47764607)

Did the NSA screw up again while tapping in into the TW infrastructure? I mean, if the manage to knock whole countries of the Internet by doing so, I wouldn't be surprised if they knocked a few ISP offline now and then.

Re:Screw-up? (1)

Areyoukiddingme (1289470) | about 2 months ago | (#47765545)

Did the NSA screw up again while tapping in into the TW infrastructure?

Yeah, NSA is busy upgrading all their gear. They took out Charter earlier this week. Today it was Time Warner's turn. They'll get to Comcast in a day or two.

jumped the gun on the comcast merger? (2)

Joe_Dragon (2206452) | about 2 months ago | (#47764637)

Did they jump the gun on the comcast merger?

clarifying rumors: (5, Funny)

nimbius (983462) | about 2 months ago | (#47764771)

Several rumors about this outage are circulating, so being as I work at Time Warner i thought id dispell them.

1.Your call is important to us: this is a longstanding glitch in our callcenter software. at no point do any of us sincerely have any valued interest in you, or your communication.
2.We are working to resolve the issue quickly: not likely. Tina started her lunch break at like, 10 am. im posting this from the beerpong tavern up the road. My manager is asleep in the datacenter. nick and rob from networking didnt show up today because they had like, 11 vodkas last night and that means theyll be on from vpn around 6 pm to sign their timesheet.
3.This was caused by routine maintenance: again, a rumor. Dale and I wanted a kegerator in the NOC but we were already using the fridge in there for bottled beers. Instead we emptied a rack and made space. we're calling it cellar temperature but really its a bit warmer.
4.You are all valued customers: I dont know where people get this idea. have you tried calling? seriously most of the phone tree is a circular loop. we have maybe 4 phones in this office and its incredibly difficult to order pizza and wings while you "people" keep inundating us with sob stories about your internet.

anyhow sign up for the bundle, or 3 play or whatever it is the coked up hobo in marketing calls it these days. maybe that will help, or not, i dont know. that food truck with the salvadorian food is outside again and daddy needs a pupusa so, whatever.

Re:clarifying rumors: (1)

ThatsDrDangerToYou (3480047) | about 2 months ago | (#47764975)

None of this is true. Nimbius, you're fired!

- Robert Marcus, CEO (who cares a lot about you)

Re:clarifying rumors: (1)

JackieBrown (987087) | about 2 months ago | (#47765037)

I loved this whole post but this part was the gem

seriously most of the phone tree is a circular loop. we have maybe 4 phones in this office

Re:clarifying rumors: (1)

asifyoucare (302582) | about 2 months ago | (#47765461)

I've got points but there's no AWESOME mod.

It's Wednesday (0)

Anonymous Coward | about 2 months ago | (#47764773)

Before I moved to FiOS many years ago, Brighthouse (Time Warner) would regularly lose TV and 'net service on Wednesdays. They never would explain why this particular day was problematic, and I only found out because I took time from work to watch Champions League football.

I hate the cloud (0)

Anonymous Coward | about 2 months ago | (#47764793)

I have TWC at home too, and I could not get my email on gmail. In fact, I could not get to Google at all. This is the perfect example, of why the cloud concept is BAD! I still have flash backs of AT&T being taken down by the Code Red Worm. It took them 4 days to figure out what happened.

From my POV TWC does NOT have the needed EXPERTISE (0)

Anonymous Coward | about 2 months ago | (#47764807)

to sell what they do. You may think from the ripoff prices that it must be swimming in cash, but I can assure you (from my POV) that it loses so much from incompetance that it needs its inflated prices, and shoddy billing practices (my POV, repeatedly) to just exist. I cannot tone this down any more.

Chicago was hit by this. (1)

Joe Gillian (3683399) | about 2 months ago | (#47764843)

Now I'm inclined to believe the typical explanation of "A wizard did it". God dammit, Dresden, I thought we told you to stay away from the datacenters.

It is probably your hosts file, try sending :80 th (1)

nzs1 (1371539) | about 2 months ago | (#47764881)

It could also be that you chose to root your device, or to uninstall myriad floarware (bloat). Srsly, thought it was a server bug for TF2. Then for an hour-and-a-half it seemed as though the Android's networking must have gone terminal. Until getting back to the desk to find the pc in the same state. It's return was magical of course.

Re: It is probably your hosts file, try sending :8 (1)

nzs1 (1371539) | about 2 months ago | (#47764905)

... try sending :80 though to LAN proxy?

This is a non-story (0)

Theovon (109752) | about 2 months ago | (#47764931)

If we didn't hate TWC for other reasons, this would be dismissed as a quickly-corrected outage resulting from human error during some maintenance operation. But since we hate TWC, people make a big deal out of it and declare conspiracy and yell about bad customer service.

Nothing to see here, people.

Or as we call it, Wednesday (0)

gelfling (6534) | about 2 months ago | (#47764963)

This year I've experienced 31 TW outages of 2 hrs or more. Including one period of 6 straight days where TW sent 5 different bucket trucks out to 'fix' something, couldn't and left. The next to last guy was the best. He had the curbside box apart in his hands and when I went outside he said, and I quote "I didn't do anything" unquote. I live IN Raleigh, the capital city of the 9th largest state in the US. Service is a crapshoot most of the time. Maybe it works maybe it doesn't. Rajiv Ahmed Gonzales or whoever you reach on the phone will never tell you there's a problem. NEVER.

The only TW 'office' here is a building where the line is out the door EVERY DAY ALL DAY where the wait could be 2-3 hours. Even if all you're doing is returning a DVR or modem to them. When I went there to swap out my BROKEN modem, Kwanisha or whatever shrugged to told me "We ain't got any, NEXT!"

I've escalated calls to them so many times I have personal cell phone #s of TW managers. I call them at home. It's the only way to get anything done at all.

Here's what you do. Every day, every single day, you snatch up one TW exec and you cruify them on fire, on YouTube.

Epic fail... (2)

Lumpy (12016) | about 2 months ago | (#47765233)

The fact they have ONE backbone connection is an utter and epic failure. Who designed their network because that person needs to be fired.
Each major section or city needs it's own backbone connection. At least that is how we did it back in the old @home days, one failure can not bring down all services across the nation. Some cities had multiple backbones going into the area's OTN.

Re:Epic fail... (0)

Anonymous Coward | about 2 months ago | (#47765425)

Yeah, but then they'd have to use BGP, which means they'd have to have a router recent enough to handle the current BGP table sizes!

Re:Epic fail... (2)

Areyoukiddingme (1289470) | about 2 months ago | (#47765535)

The fact they have ONE backbone connection is an utter and epic failure. Who designed their network because that person needs to be fired.

That would be the MBA who said no we can't afford to buy that much connectivity, cram it all through one connection. 'cause we need more PROFIT! MOAR!

Re:Epic fail... (1)

bill_mcgonigle (4333) | about 2 months ago | (#47765803)

The fact they have ONE backbone connection is an utter and epic failure.

Wait, you're not believing what the PRBot says, are you?

Re:Epic fail... (1)

Lumpy (12016) | about 2 months ago | (#47766031)

then you explain how a single point failure will take out service across the country. There is no way in hell that can happen if the network was designed properly.

Re:Epic fail... (2)

msauve (701917) | about 2 months ago | (#47766411)

"explain how a single point failure will take out service across the country. "

If the routing protocols (e.g. BGP) get screwed up, it doesn't matter how many peer connections are up, the network doesn't know where to send the traffic.

You haven't done any serious networking, have you?

Cox had an outage too? (0)

Anonymous Coward | about 2 months ago | (#47765717)

not sure if this is related but my Dad's Cox internet service went down. He bought a new cable modem because he thought the old one went bad. Spent four hours trying looking for his account information to activate the modem. wish he listened to my advice and not buy the $120 modem. Save some money dad because you are retired. I tried to explain that the Cox network was having issues, but he didn't listen. *sigh* some of my older relatives just don't listen to my advice. If the internet goes out again what will he do? Buy another modem? Or will he finally listen to me and wait patiently for Cox to fix their service? He has a 4G smartphone so he has internet access 24/7 too. So, not sure why he is complaining about loosing only an hour of cable internet service. He can do almost everything internet related on his smartphone. Its not like he plays online games or use Skype all day long.

sorry for the rant; had to get that off my chest.

Don't worry. (1)

jacobsm (661831) | about 2 months ago | (#47766247)

This will never happen again once Comcast buys TWC.

Overwhelming call volume (1)

Marginal Coward (3557951) | about 2 months ago | (#47766341)

TWC's customer service reps are reportedly a bit overwhelmed by call volume at the moment

Hopefully, their remaining customers, who evidently are willing to wait on hold for at least two hours under normal circumstances, will understand and will patiently wait on hold for ten hours for the privilege of being told "We're looking into it but there's nothing we can do right now."

Luckily, TWC has competition in my area. Every time I see an ad from them that seems cheaper than what I'm paying to their competitor, I remember the horrifying customer service, and the urge to save money goes away.

Auto-Qualification (1)

ThatsNotPudding (1045640) | about 2 months ago | (#47766641)

A self-inflicted single point of failure to a mission-critical network? TWC, you are now qualified to be a government contractor!

Same bleep as ever (1)

Tablizer (95088) | about 2 months ago | (#47766677)

I'm a TW customer, and I didn't notice the difference because TW always sucks (and so does their sole competition in the area. F oligopolies).

Classic /. vs Beta, again (0)

Anonymous Coward | about 2 months ago | (#47766953)

I want to view in classic format, front page, so I chose the classic view. When I came to this story, it appeared in Beta.
NOT what I expected. Or wanted. Why can't you buffoons get it right?
If I choose the classic view for the front page, any stories I view comments on should be consistent with that choice.

Or is this a case of "we are going to do this just to make you accept our choice, so just get used to it." ?

And since you are on my lawn, just mow and trim...

hum (0)

Anonymous Coward | about 2 months ago | (#47768611)

Come on, 15Mbps in the morning then 100 - 500Kbps in the evening. Neighborhood congestion saturating bandwidth? well, increase the fucking infrastructure. Same with dsl. FIOS just kills the rest of cable when it comes to speed with no data caps.

Turn About (0)

Anonymous Coward | about 2 months ago | (#47768953)

Well, Time Warner have been charging all of us money for their "up to" speeds. and they have been censoring traffic, and throttling traffic. Seems to me that turn about is fair play.

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